Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Filer

Wilmington ,NC

Summary

I am an dedicated and aggressively optimistic individual with a passion for problem solving and creative thinking. I have extensive experience with customer service and hospitality, as well as a background in leadership, teamwork, and involvement in my community.

Overview

3
3
years of professional experience

Work History

Dockhand/Receptionist

Atlantic Marine
03.2024 - Current
  • Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
  • Assisted boat owners in making reservations, answering calls to our office, loading and packing up their belongings, filling up boats with fuel, and purchasing supplies.
  • Used my local and maritime knowledge to answer any questions our customers had about navigating North Carolina waters and how to operate their boat.
  • Trained new employees on job responsibilities, fostering a culture of teamwork and continuous improvement.
  • Promoted a clean working environment by keeping our dock-house and outside space in pristine condition
  • Worked as team with my fellow dockhands and gas attendants to create an efficient work environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat and foster a community within the marina.
  • Restocked, tagged, and organized merchandise.
  • Greeted customers entering store and responded promptly to customer needs.

Restaurant Server/Staff Member

Surf Dog Brews and Bites
05.2022 - 11.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Greeted new customers, discussed specials, took orders, answered questions and assisted the rest of our team in providing excellent service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Retail Sales Associate

50 South Surf Shop
09.2021 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used my local knowledge to answer questions and give recommendations to people visiting from out of town
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges, restocking, folding inventory, organization and questions professionally.


Education

Bachelor of Arts - Political Science

University of North Carolina At Wilmington
Wilmington, NC
05-2026

Bachelor of Arts - Political Science

North Carolina State University
Raleigh, NC
05-2026

High School Diploma -

Topsail High School
Hampstead, NC
05-2022

Skills

  • Extensive customer service experience
  • Knowledge of deescalation techniques
  • Strong writing and communication skills
  • Boat handling and navigation skills
  • Works well as a team member
  • Reliable and punctual
  • Proficient in time management
  • Strong attention to detail
  • Cleaning and organization skills
  • Passionate about community involvement

Timeline

Dockhand/Receptionist

Atlantic Marine
03.2024 - Current

Restaurant Server/Staff Member

Surf Dog Brews and Bites
05.2022 - 11.2023

Retail Sales Associate

50 South Surf Shop
09.2021 - 01.2023

Bachelor of Arts - Political Science

University of North Carolina At Wilmington

Bachelor of Arts - Political Science

North Carolina State University

High School Diploma -

Topsail High School

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Katherine Filer