Katherine Flores
Fredericksburg,VA
Languages
Spanish
Native or Bilingual
Summary
Driven Front Desk Agent highly skilled in managing client relationships, telephone calls and customer inquiries. Poised and professional with total commitment to customer satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
Work History
Front Desk and Marketing Team Member
Lightwave Dental
Stafford, VA
03.2020 - Current
- Greeted Patients upon arrival, updated personal information in system and provided any forms that needed updating.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Typed patient data into computer system using DSN software while following privacy laws and maintaining high level of accuracy.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Presented treatment plans with cost estimates and answered insurance and billing questions.
- Sent out requests at the end of the day for google reviews
- Presented marketing plan to Team Members; Reviewed and adjusted marketing plan as needed.
- Worked as a team to create customized marketing materials to increase product awareness.
- Engaged social media audience by posting on a consistent basis
- Planned out marketing events to reach out to prospective business
- Worked together as a team to meet Marketing and scheduling goals
- Prepped all appointments on daily schedule prior to patient arrival
Insurance Sales Representative
Anne Reeves And Bryce Reeves State Farm
Fredericksburg, VA
11.2017 - 03.2020
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Generated sales by recommending policies and add-ons.
- Conducted annual reviews of existing policies to update information.
Education
Associate of Science - Biology
Germanna Community College
Fredericksburg, VA05.2016
Advanced High School Diploma -
Massaponax High School
Fredericksburg, VA05.2013
Skills
- Microsoft Office
- Oral and Written Communication
- Oral and Written Proficiency in Spanish
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Data Entry and Database Software
- Multitasking and Prioritization
- Multi-Line Phone Systems
- Positive Attitude and Energetic
- Relationship Building
- Team Collaboration
Timeline
Front Desk and Marketing Team Member
Lightwave Dental
03.2020 - Current
Insurance Sales Representative
Anne Reeves And Bryce Reeves State Farm
11.2017 - 03.2020
Associate of Science - Biology
Germanna Community College
Advanced High School Diploma -
Massaponax High School
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