Languages
Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Flores

Fredericksburg,VA

Languages

Spanish
Native or Bilingual

Summary

Driven Front Desk Agent highly skilled in managing client relationships, telephone calls and customer inquiries. Poised and professional with total commitment to customer satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

5
5
years of professional experience

Work History

Front Desk and Marketing Team Member

Lightwave Dental
Stafford, VA
03.2020 - Current
  • Greeted Patients upon arrival, updated personal information in system and provided any forms that needed updating.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Typed patient data into computer system using DSN software while following privacy laws and maintaining high level of accuracy.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Presented treatment plans with cost estimates and answered insurance and billing questions.
  • Sent out requests at the end of the day for google reviews
  • Presented marketing plan to Team Members; Reviewed and adjusted marketing plan as needed.
  • Worked as a team to create customized marketing materials to increase product awareness.
  • Engaged social media audience by posting on a consistent basis
  • Planned out marketing events to reach out to prospective business
  • Worked together as a team to meet Marketing and scheduling goals
  • Prepped all appointments on daily schedule prior to patient arrival

Insurance Sales Representative

Anne Reeves And Bryce Reeves State Farm
Fredericksburg, VA
11.2017 - 03.2020
  • Reviewed customer needs and financial means to determine appropriate policy offerings.
  • Maintained detailed records of customer information and policy sales.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Stayed in touch with clients to assess changing demands and offer new solutions.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Generated sales by recommending policies and add-ons.
  • Conducted annual reviews of existing policies to update information.

Education

Associate of Science - Biology

Germanna Community College
Fredericksburg, VA
05.2016

Advanced High School Diploma -

Massaponax High School
Fredericksburg, VA
05.2013

Skills

  • Microsoft Office
  • Oral and Written Communication
  • Oral and Written Proficiency in Spanish
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Data Entry and Database Software
  • Multitasking and Prioritization
  • Multi-Line Phone Systems
  • Positive Attitude and Energetic
  • Relationship Building
  • Team Collaboration

Timeline

Front Desk and Marketing Team Member

Lightwave Dental
03.2020 - Current

Insurance Sales Representative

Anne Reeves And Bryce Reeves State Farm
11.2017 - 03.2020

Associate of Science - Biology

Germanna Community College

Advanced High School Diploma -

Massaponax High School

Similar Profiles

CREATE PROFILE
Katherine Flores