Katherine Flores
Woodland Park,CO
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Optum
05.2016 - Current
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
Front Office Lead
Mountain View Medical Group, A Part Of Optum
05.2016 - Current
- Enhanced front office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
- Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Implemented new procedures for managing appointments and reservations, resulting in fewer scheduling conflicts and better organization.
- Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Ensured compliance with all relevant regulations by staying up-to-date on industry best practices related to safety standards and workplace policies.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
- Collect patient and client documents and information upon referral.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Monitored office supplies by checking inventory and placing orders.
- Entered and maintained departmental records in company database.
- Inventoried and ordered office supplies to maintain availability of products.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute
Thornton, CO08.2010
High School Diploma -
Mitchell High School
Colorado Springs, CO05.1994
Skills
- P&L Management
- Customer Service
- Performance Reporting
- Production
- Customer Retention
- Financial Management
- Organizational Management
- Health and Safety Compliance
- Conflict Mediation
- Delegation
- Data Evaluation
- MS Office
Certification
- Time Reporting for Managers Training - 2023
- General Health and Safety Training - 2023
- Respiratory Protection Training - 2023
- Enterprise Records and Information management Training - 2023
- Workplace Violence and Prevention Training - 2023
- Healthcare Fraud, waste and abuse Training - 2023
- Safe and Secure with me Training - 2023
- Special Need model of care Training - 2023
Timeline
Operations Manager
Optum
05.2016 - Current
Front Office Lead
Mountain View Medical Group, A Part Of Optum
05.2016 - Current
Bachelor of Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Mitchell High School