Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Flores

Henderson,NV

Summary

Results driven, self motivated, and adaptable, Customer Success Manager with over 7 years of

experience resolving customer complaints, managing visits, help with creating

company workflows, and managing a team of over 2000 employees.

Overview

10
10
years of professional experience

Work History

Life Insurance Advisor

American Income Life Insurance Company
01.2023 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Provided coverage option information to assist clients in protecting assets.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 50%

Loss Prevention Specialist

AMAZON
06.2022 - 03.2023
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Planned and launched policies and procedures to minimize asset losses.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Spearheaded diversity, equity and inclusion efforts to meet company diversity goals.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.

Process Assistant

Amazon
02.2020 - 06.2022
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Trained staff on material handling processes to reduce shipping times.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Identified and resolved process issues to drive optimal workflow and business growth.

First Assistant Manager

Skechers
09.2015 - 02.2020
  • Shipments, Counting money, Delegating of task, Floor visuals, Loss prevention and theft, Visual merchandising standards, Assuring customer satisfaction.
  • Minimized shrinkage and product loss by effectively managing inventory controls.
  • Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Southeast Career And Technical Academy
Las Vegas, NV
06.2016

Skills

  • Risk Management
  • Asset Protection
  • Flexible Schedule
  • Relationship Building
  • Fluent in Spanish
  • Computer Skills
  • Critical Thinking
  • Supervision & Leadership
  • Training & Development
  • Problem Resolution
  • Data Management
  • Confidentiality and Data Protection
  • Judgment and Decision Making
  • Task Prioritization
  • Problem Solving
  • Client relationship management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Life Insurance Advisor

American Income Life Insurance Company
01.2023 - Current

Loss Prevention Specialist

AMAZON
06.2022 - 03.2023

Process Assistant

Amazon
02.2020 - 06.2022

First Assistant Manager

Skechers
09.2015 - 02.2020

High School Diploma -

Southeast Career And Technical Academy
Katherine Flores