Katherine Flores
Henderson,NV
Summary
Results driven, self motivated, and adaptable, Customer Success Manager with over 7 years of
experience resolving customer complaints, managing visits, help with creating
company workflows, and managing a team of over 2000 employees.
Overview
10
10
years of professional experience
Work History
Life Insurance Advisor
American Income Life Insurance Company
01.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 50%
Loss Prevention Specialist
AMAZON
06.2022 - 03.2023
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Planned and launched policies and procedures to minimize asset losses.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Spearheaded diversity, equity and inclusion efforts to meet company diversity goals.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Process Assistant
Amazon
02.2020 - 06.2022
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Trained staff on material handling processes to reduce shipping times.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
First Assistant Manager
Skechers
09.2015 - 02.2020
- Shipments, Counting money, Delegating of task, Floor visuals, Loss prevention and theft, Visual merchandising standards, Assuring customer satisfaction.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Completed inventory audits to identify losses and project demand.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Southeast Career And Technical Academy
Las Vegas, NV06.2016
Skills
- Risk Management
- Asset Protection
- Flexible Schedule
- Relationship Building
- Fluent in Spanish
- Computer Skills
- Critical Thinking
- Supervision & Leadership
- Training & Development
- Problem Resolution
- Data Management
- Confidentiality and Data Protection
- Judgment and Decision Making
- Task Prioritization
- Problem Solving
- Client relationship management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Life Insurance Advisor
American Income Life Insurance Company
01.2023 - Current
Loss Prevention Specialist
AMAZON
06.2022 - 03.2023
Process Assistant
Amazon
02.2020 - 06.2022
First Assistant Manager
Skechers
09.2015 - 02.2020
High School Diploma -
Southeast Career And Technical Academy
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