Katherine Fortin-McCarthy

• Provides consistent customer service across multi-channel platforms
• Provides advice, training and assistance to less experienced coordinators
• Communicated FIRST information, with a focus on programs, to potential and existing customers
• Assists less-experienced Coordinators, by providing appropriate solutions, follow-up, and resolution of more complex customer issues
• Assists customers with both navigation and technical website and registration system issues
• Participates in activities designed to increase team and youth participation
• Project lead on assigned program-specific administrative projects (Consent & Release Forms: Sorting and Storing, Clock restoration coordinator, World Championship football, and much more)
• Builds positive working relationships with cross-department colleagues
• Liaison to several departments and informs team of necessary updates (Finance, YPP, and FLL)

• Provides consistent customer service across multi-channel platforms
• Communicates FIRST information, with a focus on programs, to potential and existing customers
• Coordinates customer resolutions by clarifying issues, researching answers and exploring alternative solutions; implementing solutions
• Assists customers with both navigation and technical website and registration systems issues
• Project management of the FIRST programs
• Creates and maintains content for program documents
• Liaison to designated program; attends program meetings and facilitates information sharing between groups
• Participates in activities designed to improve customer satisfaction and business performance
• Project lead on program-specific administrative projects
• Builds positive working relationships with cross-department colleagues

Immigration Responsibilities

• Assisted the Immigration Lawyer in assisting employees with obtaining visas or work permits.
• Responsible for providing assessments, support letters and invitation letters to employees traveling to the United States, Puerto Rico, Germany, and Mexico.

Relocation

• Responsible for initiating relocation cost estimates with third-party vendor and providing supporting documentation

Corporate Credit Card Program

Invoice Reconciliation

New Hire Packages - compiling and mailing to area offices

• Responsible for the timely and accurate data-entry of daily inventory into the Access database
• Responsible for imputing inventory levels into the Access database
• Created Standard Operating Procedures and training documents

• Accurate and complete payroll tracking/documentation for nine departments
• Identified and reported coding issues within ANSOS database, resulting in recoding practices.

• Conducted new-hire orientations and background checks
• Assisted with open enrollment.
• Compiled worker’s compensation wage statement reports for the third-party administrator
• Researched and created a tracking system of employees receiving FMLA and processed all FMLA paperwork
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
• Acted as liaison between employee(s) and third-party insurance administrators

• Entered, reviewed, and maintained data within Incident Tracking database for OSHA reporting
• Researched, generated, and distributed reports: Period Summary, Bookkeeping, SARA Title III, Waste Management
• Conducted Safety/Ergonomic Inspection assessments
• Created/Updated/Conducted Safety Awareness Training
• Conducted random and scheduled inventory inspections for the Maintenance Dept
• Successfully coordinated: Safety Footwear Program, Eyewear Program, and Clothing Program.

• Performed functional User Interface (UI) testing of web-based applications
• Created and maintained test plans throughout testing phase
• Verified accuracy of product content: Special Editions, RivalEyes
• Tracked/resolved issues within webpages using “bug-tracking” and automation tools (Rational ClearQuest/Astra Site).

• Conducted new-hire orientations
• Successfully processed and filed all human resource related paperwork
• Maintained Access database and ADT Security System
• Successfully managed two associates
• Coordinated office moves and cubicle reconfigurations
• Responsible for accounts payable preparations
• Successfully maintained relationships with management and outside vendors.