Katherine Foster
Vestil Manufacturing
Cape Coral,FL
1
Certification
24
years of professional experience
Resourceful professional with over 8 years of combined experience in administrative support and customer service and office management. Demonstrated expertise in vendor coordination and recruiting. Adept at streaming operations, and maintaining organized records to support smooth office administration
Work History
Maintenance & Safety Administrator
3 Years 8 Months- Monitored and maintained safety training records to support regulatory compliance.
- Supported revision of written safety programs to improve workplace safety.
- Entered confidential information into safety software to protect sensitive data.
- Worked with maintenance parts group to streamline inventory processes and improve efficiency.
- Entered detailed parts information into maintenance software for accurate inventory tracking.
- Used system tools and screens to update and maintain asset information efficiently.
- Researched and collected data needed to process work orders.
- Prepared data entry for forklift work orders.
Administrative Assistant
6 Months- Arrange appointments and calendars.
- Maintain filing records and document organization.
- Perform administrative tasks such as filing, typing, copying, binding, and scanning.
- Assist with preparation of recurring reports.
- Prepare invoices and track payment status.
- Coordinate multiple projects at once.
- Provide information by answering questions and handling requests.
- Respond to email and phone inquiries.
- Protect sensitive information with confidentiality.
- Update administrative systems to improve efficiency.
- Order office supplies and maintain stock.
- Support team efforts by completing related tasks.
- Resolve administrative issues as needed.
Housekeeping
2 Years 8 Months- Cleaned hallways, offices, stairwells, restrooms, kitchen, and bedrooms to support clean, welcoming spaces.
- Removed and disposed of trash from assigned areas to support hygiene standards.
- Replaced used linens with fresh linens in guest rooms.
- Restocked room supplies for guest use.
- Washed and sanitized dishes used in kitchen and dining areas.
- Sanitized rooms, bathrooms, counters, and equipment.
- Sanitized (area or item)rooms|bathrooms|counters|equipment)
Property Manager
2 Years 6 Months- Helped manage tenant communication to build positive relationships and improve retention.
- Helped handle maintenance requests and repair coordination for timely issue resolution and tenant satisfaction.
- Kept rent payment records organized to support accurate tracking and smoother collection workflows.
- Followed landlord-tenant laws and regulations in daily property operations.
- Helped market properties through listings and outreach efforts.
Operations / Finance Manager
3 Years 11 Months- Supported daily operations and team performance to keep workflows organized.
- Prepared month-end profit and loss statements and balance sheet spreadsheets in Excel.
- Managed accounts receivable and accounts payable in QuickBooks.
- Posted payments, completed daily bank deposits, and balanced cash drawer.
- Processed payroll for employees and filed payroll taxes with state and local agencies.
- Purchased inventory for lot, maintained stock, attended auctions, and ordered office supplies.
- Processed financing deals accurately and submitted approvals through financial sources.
- Sold F&I back-end products.
- Completed title work for vehicle sales and incoming vehicles.
- Created advertisements within budget and coordinated appointments with vendors and customers to support repeat sales through strong customer service.
- Coordinated scheduling of appointments with vendors and customers, enhancing repeat sales opportunities through exceptional customer service.
CSR/ Floater
3 Years 4 Months- Assisted customers in person and by phone with billing questions and service or product concerns.
- Showed patience while resolving customer issues and answering concerns.
- Processed customer requests to add or disconnect services.
- Supported front office operations to keep workflow organized and efficient.
- Met or maintained minimum sales quality and productivity standards.
- Applied sales and retention guidelines to address customer needs properly.
- Troubleshot basic service issues and scheduled on-site service calls while covering outer office.
- Managed equipment exchanges between company and customers.
- Processed customer payments from counter, night depository, and mail, and prepared and verified bank deposits.
- Prepared service orders, posted information, and issued or received equipment from customers.
- Issue and receive equipment from customers
Collections Representative
10 Months- Conducted phone calls and correspondence to secure timely payments from students for out-of-school balances
- Managed all out-of-school collections
- Executed recovery activities for delinquent accounts to enhance overall financial compliance
- Support in-school collection efforts to recover outstanding student balances
- Meet with re-entering students who have balances and set up payment plans
- Prepare accounts for write-off status
- Refer accounts to a collection agency
- Set up all past students' accounts on Campus for repayments
- Organize a list per the severity of the delinquency
- Recorded all activities related to account management in Campus on Campus
- Distributed monthly statements to keep students informed of their account balances and encourage prompt payment
- Submit the monthly status reports on all accounts
Sales Manager / Account Manager / Finance Adviser
4 Years 7 Months- Sales & Processing of financing deals accurately within the guidelines
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer- centric terms.
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Responded to customer telephone calls promptly, minimizing on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Utilized computer systems to identify individuals for effective debt recovery.
- Started repossession processes to reclaim vehicles from delinquent customers.
Education
Undergraduate - Business Management
High School Diploma
Skills
Microsoft Office Suite proficiency
QuickBooks expertise
Various database management
Strong communication skills
Organizational & Multitasking abilities
Effective communication
Problem solving
Prioritization
Handling confidential information
Customer inquiry resolution
Phone system management
Scheduling and project coordination
Certification
- Ultimate Medical Academy- Tampa, FL, , Medical Office and Billing Specialist Billing (3.5GPA),
Microsoft Office Specialist,
QuickBooks Certified ProAdvisor
Languages
Fluent in English and processes strong communication skills
Timeline
Maintenance & Safety Administrator
Vestil Manufacturing
10.2022 - 06.2026Read More
Administrative Assistant
Taskmaster Components
02.2022 - 08.2022Read More
Housekeeping
Quick Kleaning Care
06.2019 - 02.2022Read More
Property Manager
Angola Garden Rentals-Angola
11.2016 - 05.2019Read More
Operations / Finance Manager
Bluezers Auto Sales
10.2012 - 09.2016Read More
CSR/ Floater
Medicom
07.2008 - 11.2011Read More
Collections Representative
Brown Mackie College
07.2007 - 05.2008Read More
Sales Manager / Account Manager / Finance Adviser
Superior Auto, SAC Finance
01.2002 - 08.2006Read More
Indiana Business Collage
Undergraduate from Business Management
Read More
Hillsdale High School
High School Diploma
Read More