Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHERINE FRANCIS

Yucca Valley,CA

Summary

Proven leader in customer service and team management, notably at Walgreen's Pharmacy, where I spearheaded initiatives that significantly enhanced service levels and team performance. Expert in cash handling and fostering a positive work environment, my approach resulted in notable customer retention and efficiency improvements. im a friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.

Overview

19
19
years of professional experience

Work History

Cashier Team Lead

Walgreen's Pharmacy
02.2021 - 11.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Interpreted and enforced operating instructions, procedures and safety rules.

Cashier, Barista

Starbucks
04.2017 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Deli Department Supervisor

Stater Bros
02.2005 - 03.2010
  • Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
  • Delivered front-end support to staff during rush periods.
  • Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
  • Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
  • Conducted regular equipment maintenance checks, ensuring safe operation of slicers, scales, refrigeration units, and other tools within the department.
  • Set and enforced high-quality standards for deli products, ensuring that all offerings met or exceeded company guidelines as well as customer expectations.
  • Collaborated with store management team to develop marketing initiatives that boosted traffic and sales in the deli department.
  • Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.
  • Created appealing menu offerings based on seasonal ingredients availability trends both locally sourced fresh produce meats cheeses artisan breads spreads condiments.
  • Introduced new product lines to the deli department based on consumer trends and market research, driving sales growth within the category.
  • Led weekly meetings with deli team members to review performance metrics, set goals for improvement areas identified in data analysis reports.
  • Streamlined deli operations for increased efficiency, implementing inventory management systems and staff scheduling practices.

Cashier Assistant Manager

Taco Bell
02.2005 - 03.2010
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Reduced wait times by implementing effective queue management strategies during peak hours.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

High School Diploma -

Sky High School
Yucca Valley, CA
06.2004

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Positive Attitude
  • Flexible Schedule
  • Team Management
  • Cash Register Operation

Timeline

Cashier Team Lead

Walgreen's Pharmacy
02.2021 - 11.2023

Cashier, Barista

Starbucks
04.2017 - 07.2020

Deli Department Supervisor

Stater Bros
02.2005 - 03.2010

Cashier Assistant Manager

Taco Bell
02.2005 - 03.2010

High School Diploma -

Sky High School

Similar Profiles

CREATE PROFILE
KATHERINE FRANCIS