Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Frank

Manvel,TX

Summary

To obtain a position where my strong analytical, administrative, communications, and planning abilities will be used to improve performance, productivity and profitability. Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

13
13
years of professional experience

Work History

Diagnostic Imaging Coordinator

U. T. MD ANDERSON CANCER CENTER
05.2016 - Current
  • Knowledgeable of all aspects of EPIC systems
  • Able to utilize these systems to schedule patients, order labs and any required patient appointments
  • Demonstrates competency in review IR requisitions, patient records/imaging to correlate with requested procedures
  • Demonstrates proficiency in scheduling IR procedures according to IR Standard Operating Procedures
  • Reviews ordered and available lab values and communicates information to appropriate personnel
  • Able to retrieve patient documents/reports according to established protocols
  • Efficient and knowledgeable in preparing all necessary documents of IR Pre-Procedure Evaluations and IR
  • Scheduled appointments
  • Properly schedules appointments into their proper resources and updates daily schedule accordingly
  • Reviews scheduling templates for assigned area to ensure scheduling accuracy and maximum appointment availability
  • Uses scheduling manual to ensure that all procedures are scheduled according to established protocols
  • Scheduling appointments efficiently and accurately to maximize procedure available resources
  • Able to process outside referrals and inputs necessary insurance information into Institutional EPIC system as assigned
  • Demonstrates ability to retrieve necessary lab values for all scheduled procedures
  • Verifies lab orders and enters appropriate tests into system as appropriate
  • Responsible for verifying admission orders and able to input on-line admission orders when necessary
  • Knows how to report problems to appropriate personnel and monitors the situation until the problem has been resolved
  • Ensures studies are read, available in a timely manner
  • Coordinates and schedules anesthesia and consultation appointments per established scheduling protocols
  • Reports scheduling delays and resource limitations to the IR Manager
  • Interpret and coordinate physicians’ orders to schedule appropriate procedures
  • Communicate with physicians, physician assistants, nurses and technologist for the purpose of add-on scheduling, callbacks, reschedules and emergencies
  • Uses critical thinking skills to prioritize requisitions and procedures to ensure accurate and timely scheduling of all appointments
  • Clearly and accurately, convey appointment information to patients in a timely manner in person and/or by telephone
  • Provides patients with correct information regarding their schedule and the preparations needed for IR procedures
  • Assist in transportation issues, including but not limited to calling for inpatients, non-ambulatory patients and special needs to ensure proper flow
  • Utilize critical thinking to make decisions regarding coordination of patient care within the approval ranges set by physicians and managers all contingencies
  • Make appropriate arrangements to accommodate emergency and special need patients
  • Communication and Customer Service Skills
  • Serves as a liaison between IR faculty and outside clinical staff
  • Uses appropriate customer service skills when interacting with all internal and external customers
  • Directs necessary information in the appropriate manner
  • Demonstrates ability to provide clear, accurate and complete information to patients, faculty and other clinical staff
  • Communicates with primary and referring teams regarding the status of patient appointments to ensure continuity of care and a high level of customer service
  • Handles phone calls promptly and in a professional manner
  • Follows up to ensure that procedures are completed thoroughly
  • Communicates pertinent issues to administration, faculty and staff in a dialogue to ensure maximum service to patients and staff
  • Exhibits and maintains a high level of customer service when communicating with referring services, patients and all members of the Interventional Radiology team
  • Communicates in a professional manner that promotes a cohesive team environment
  • Provides a comprehensive hand-off to colleagues at end of shift or during periods of relief
  • QA/Compliance, Programs, Policies and Procedures
  • Knowledgeable and adheres to current DI and MDACC policies
  • Performs quality check of procedure guidelines upon completion of to ensure accuracy
  • Strictly adheres to Patient Identification and HIPAA policies
  • Wears name badge daily as part of MDACC dress code
  • Acts and dresses in professional manner
  • Reports to work at appropriate scheduled time on a daily basis, meeting divisional standard of 5 minutes
  • Use appropriate form to request vacation, sick and holiday leave
  • Meets institutional policy of attendance
  • Knowledgeable and adhere to all Joint Commission policies
  • Actively participates in Interventional Radiology Joint Commission in-services and completes I-rounds.

Patient Account Representative

College Station Medical Center
01.2014 - 10.2015
  • Completes patient check in/out billing procedures
  • Reviews claims to make sure that payer specific billing requirements are met including upfront cash collection
  • Accurately registered patients to ensure compliance with required forms and consents
  • Provided financial counseling options to patient including payment plans, discounts and supplemental financial assistance
  • Collects payments and reconciles accounts
  • Verifies benefits and obtained any referrals needed
  • Answers inquiries, and updates accounts as necessary
  • Performed a variety of administrative tasks.
  • Worked with outside entities to resolve issues with billing, claims and payments
  • Electronically submitted bills according to compliance guidelines
  • Posted payments and processed refunds
  • Reconciled statements with patient records

Patient Access Specialist

U. T. MD ANDERSON CANCER CENTER
01.2013 - 10.2014
  • Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointment for a new/returning patients in a way to ensure optimal efficiency in clinic operations
  • Promptly schedule/rescheduled and canceled appointment/providers to resource appointments so as to maximize resource utilization efficiency in the clinical operations
  • Ordered the appropriate diagnostic testing for new/returning patients
  • Ordered pathology slides for upcoming new patient visits from outside facilities
  • Gathered, sorted and reviewed all medical records for up-coming new patient visits from out sided facilities and loaded into the database for hospital viewing
  • Collected and documented applicable Clinic/hospital payments for current and past due amounts
  • Provided financial counseling options to patient including cost estimates, payment plans, discounts and supplemental financial assistance
  • Unutilized medical overrides from upper management and account review according to policy
  • Collected complete and accurate financial data during intake process to ensure appropriate financial screening of new/returning patients
  • Accurately registered patients to ensure compliance with required forms and consents, logged patient as arrive in computer in accordance with software and intuitional guidelines
  • Verified benefits and obtained any referrals needed
  • Secured authorizations for all medical procedures ordered by the physicians in the clinic
  • Used excellent oral communication and listening skills to communicate with patient referral source
  • Coordinated with MDACC physician and MDACC clinical staff as needed to complete manual charge entry for effective billing of services or financial clearance
  • Responded to voice mail, incoming inquiries and my MD Anderson messages online with in one business day and answered phone call in a timely manner
  • Completed and accurately documented communication with payer's, patient and the treatment team
  • Completed PAS training and eligible to take CHAA exam
  • Compiled supported the appropriate ABN process to clinic and patients
  • Participated on various performance improvement projects for the department
  • Performed other position appropriate duties as assigned.

Secretary

U. T. MD ANDERSON CANCER CENTER
03.2011 - 01.2013
  • Provided administrative support to several staff members and administrators within Social Work, Chaplaincy
  • Patient Advocacy, and Case Management Departments in Mays Clinic
  • Screened and routes incoming telephone calls to appropriate department within the hospital
  • Assisted with copying, faxing, and creating documents related to patient services needs
  • Maintained calendars for upper management and booking of conference rooms for all staff members
  • Ordered and organized inventory of departmental supplies and service of office machines
  • Received, sorts and delivers all incoming/outgoing mail and packages from delivery services in a timely manner
  • Greeted and directed patients to the appropriate patient services area
  • Responsible for the retrieval of sensitive patient information to forward to Social Work Counselors
  • Documented all encounters with patients by utilizing various computer systems (i.e., ClinicStation, CARE
  • MaxSys, Lotus Notes, Outlook)
  • Assisted in the gathering of medical record information to assist in identifying patient needs
  • Maintains and stocks the reception area and consultation rooms for visitors and patients
  • Processes Electronic Patient Needs Assistant referrals for the Social Work department
  • Member of the Electronic Patient Needs Assessment Performance Improvement Project Committee

Administrative Assistant

U. T. MD ANDERSON CANCER CENTER
11.2010 - 05.2011
  • Provided administrative assistant support for the Director of Patient Care and Prevention Facilities
  • Served as back-up assistant to other Administrative Assistants in the area
  • Recorded, prepared and distributed meeting minutes or agendas
  • Filed and maintained confidential office files for the director of facilities
  • Set up conferences per department requests including reserving rooms, catering food and ordering audio/ visual equipment through the Information Technology Department
  • Composed formal/informal department correspondence, formatted presentations and processed confidential documents using Microsoft Office
  • Provided the appropriate administrative duties as assigned

Education

Certification - Medical Billing & Coding

DeVry University
Houston, TX
03.2023

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Remington College
Houston, TX
2003

Skills

  • Excel, Power Point, Data Analysis
  • More than five years of experience as a administrative professional
  • Outstanding communication, organizational and multi-tasking skills
  • Proficient in Microsoft Office Suite (including, Word, Excel Access)
  • Ability to maintain highest level of confidentiality
  • Independent worker with appropriate use of judgment and analytical skills
  • Exceptional customer service skills with the ability to interact with people at all levels
  • Patient Information
  • Train Employees
  • Medical Imaging
  • Diagnostic Services Monitoring
  • Customer Service
  • Customer Relations
  • Medical Terminology Knowledge
  • Administrative Support
  • Telephone Triage
  • Insurance Verification
  • Coordinate Referrals
  • Medical Insurance
  • Clinical Knowledge
  • Clinical Investigation
  • Qualitative Research
  • Research Support

Timeline

Diagnostic Imaging Coordinator

U. T. MD ANDERSON CANCER CENTER
05.2016 - Current

Patient Account Representative

College Station Medical Center
01.2014 - 10.2015

Patient Access Specialist

U. T. MD ANDERSON CANCER CENTER
01.2013 - 10.2014

Secretary

U. T. MD ANDERSON CANCER CENTER
03.2011 - 01.2013

Administrative Assistant

U. T. MD ANDERSON CANCER CENTER
11.2010 - 05.2011

Certification - Medical Billing & Coding

DeVry University

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Remington College

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Katherine Frank