Katherine Fulner
Indianapolis,IN
Summary
At Lawrence Township Schools, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Leveraging expertise in food safety compliance and exceptional leadership abilities, I reduced food waste and improved service quality. My proactive approach to staff development and inventory management drove notable improvements in both employee performance and customer loyalty. Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Committed and hardworking [Job Title] with [Number] years of experience directing [Industry] food service. Well-rounded leader with talent for supervising employees and [Skill]. Swift problem solver with quick and effective solutions to wide array of issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Cafeteria Assistant Manager
Lawrence Township Schools
02.2022 - 05.2023
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
- Boosted employee morale with effective communication, training, and performance evaluations.
- Evaluated equipment maintenance needs regularly, scheduling repairs as needed to prevent downtime during busy periods.
- Implemented innovative ideas for special events or promotions that increased community engagement within the cafeteria.
- Enhanced customer satisfaction by implementing high-quality food and service standards.
- Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
- Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Developed strong relationships with vendors, negotiating favorable contracts for food supplies and equipment.
- Monitored employee performance and provided constructive feedback to foster professional development.
Lead Cafeteria Cook
Lawrence Township Schools
02.2018 - 02.2022
- Developed diverse menu options that catered to various dietary preferences, resulting in positive feedback from customers and staff alike.
- Coordinated with suppliers to secure the best prices on ingredients, contributing to cost-saving efforts within the cafeteria budget.
- Promoted a positive work atmosphere through effective leadership skills that fostered team unity and high morale.
- Implemented portion control measures that reduced food waste without compromising quality or taste.
- Assisted in menu planning for special events, collaborating with other departments to create memorable dining experiences for guests.
- Streamlined kitchen operations by implementing efficient food preparation techniques and organization strategies.
- Managed daily food preparation for large-scale events, maintaining quality standards while meeting tight deadlines.
- Conducted regular equipment maintenance checks to ensure optimal performance and minimize downtime due to malfunctions or repairs.
- Adhered to strict health code regulations for food storage and handling procedures, maintaining a safe environment for both staff and diners alike.
- Supervised a team of cooks during busy shifts, delegating tasks efficiently while maintaining high standards of professionalism among staff members.
- Provided exceptional customer service by addressing concerns promptly and professionally, earning repeat business from satisfied patrons.
- Collaborated with team members to ensure smooth workflow and maintain a clean, sanitary work environment.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Monitored food temperatures throughout preparation and serving process.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Communicated with supervisor to discuss menu items, ingredients and nutritional values.
- Followed proper procedures for use of government-provided commodities.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained close communication with front-of-house staff, effectively addressing any concerns regarding order accuracy or timing.
- Enhanced customer satisfaction by preparing high-quality meals and ensuring timely service.
- Boosted overall kitchen productivity by refining workflows and identifying opportunities for improvement.
- Continuously updated knowledge of industry trends and best practices, incorporating new techniques into daily operations to maintain a competitive edge.
- Ensured consistent delivery of well-presented dishes by closely monitoring plate presentation before serving.
- Trained new kitchen staff in proper cooking techniques, safety protocols, and company policies to improve overall efficiency.
- Reduced food waste and lowered costs by closely monitoring inventory and adjusting meal plans accordingly.
- Contributed to a reduction in employee turnover by providing ongoing support and conducting performance evaluations for kitchen staff members.
Child Care Monitor
Lawrence Township Schools
02.2017 - 02.2018
- Enhanced children''s learning by implementing creative and age-appropriate activities.
- Facilitated arts-and-crafts projects to encourage creativity while simultaneously developing fine motor skills.
- Enhanced language development through storytelling sessions incorporating both verbal communication skills and active listening techniques.
- Assisted in planning and executing field trips, providing enriching experiences beyond the childcare setting.
- Served as a mentor figure offering guidance on personal growth areas like responsibility, empathy, or self-regulation during daily interactions.
- Collaborated with fellow monitors to develop effective strategies for managing challenging behaviors.
- Ensured adherence to state licensing regulations and center policies regarding child safety, health standards, and overall quality care provision.
- Administered basic first aid when necessary, prioritizing child safety at all times within appropriate guidelines.
- Promoted an inclusive environment by addressing individual needs and fostering positive peer interactions.
- Conducted regular assessments of each child''s developmental progress to ensure customized support according to individual needs.
- Organized engaging educational games for the development of cognitive, social, and emotional skills.
- Improved overall child safety through consistent supervision and communication with parents.
- Established strong relationships with parents, maintaining open lines of communication about their child''s progress and care.
- Maintained a clean and hygienic childcare space, ensuring the health and wellbeing of all children.
- Implemented structured daily routines that fostered consistency, stability, and a sense of security among the children.
- Supported children''s physical development through encouraging participation in outdoor playtime activities.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Managed administrative tasks such as attendance records maintenance, payment processing, or parent-teacher conference scheduling as required.
- Provided assistance during meal times, reinforcing proper etiquette and healthy eating habits for all children involved.
- Partnered with local community resources to bring special events or guest speakers into the childcare setting for added enrichment opportunities.
- Developed positive conflict resolution strategies enabling constructive problem-solving amongst peers within group settings.
- Designed monthly activity schedules to balance play, rest and learning time.
- Communicated with children in developmentally appropriate way to achieve [Type] and [Type] results.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Logged information regarding naps, feedings, and any medications administered.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Responded to inquiries from parents and guardians.
Patient Service Assistant
Riley Children's Hospital
01.2010 - 05.2012
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
- Supported clinical staff with efficient management of supplies inventory, placing orders as necessary to maintain optimal stock levels.
- Provided support for healthcare providers by collecting and accurately recording vital signs, patient histories, and other relevant medical information when needed.
- Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
- Cultivated a positive atmosphere within the clinic by actively participating in staff meetings, trainings, and contributing to ongoing process improvement initiatives.
- Improved patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Boosted team morale by consistently demonstrating professionalism, empathy, and attentiveness towards colleagues and patients alike.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
- Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
- Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
- Consistently received positive feedback from both patients and colleagues for outstanding customer service skills in high-pressure environments.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Cleaned and set up rooms in preparation for patient appointments.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Inspected equipment for defects and completed basic repairs.
Education
No Degree - General Studies
Ivy Tech
Indianapolis, IN08.2009
High School Diploma -
Lawrence North High School
Indianapolis, IN05.2009
Skills
- Customer Satisfaction
- Team motivation
- Food Preparation
- Hygiene practices
- Sanitation Standards
- Food Safety Compliance
- Employee Scheduling
- Facility Management
- POS System Operation
- Waste Reduction
- Nutrition knowledge
- Supply Ordering
- Customer Service
- Staff Leadership
- Operations Management
- Food Storage
- Team Development
- Quality Control
- Staff Motivation
- Staff Supervision
- Hiring procedures
- Equipment management
- Health Inspections
- Ordering Supplies
- Portion Control
- Facility Maintenance
- Performance Evaluations
- Allergy awareness
- Production records
- Promotions planning
- Regulatory Compliance
- Hiring standards
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Money Handling
- Decision-Making
- Safe Food Handling
- Relationship Building
- Calm and Pleasant Demeanor
- Scheduling Staff
- Employee Supervision
- Delegating Assignments and Tasks
- Team building
- Task Prioritization
- Work Planning and Prioritization
- Supply Ordering and Management
- Self Motivation
- Infection Control
- Monitoring Food Preparation
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Recruitment and hiring
- Kitchen equipment operation and maintenance
- Goal Setting
- Professionalism
- Scheduling
- Strategic Planning
- Training and Onboarding
- Food plating and presentation
- Employee Performance Evaluations
Timeline
Cafeteria Assistant Manager
Lawrence Township Schools
02.2022 - 05.2023
Lead Cafeteria Cook
Lawrence Township Schools
02.2018 - 02.2022
Child Care Monitor
Lawrence Township Schools
02.2017 - 02.2018
Patient Service Assistant
Riley Children's Hospital
01.2010 - 05.2012
No Degree - General Studies
Ivy Tech
High School Diploma -
Lawrence North High School
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