Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Gallagher

Killeen,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Quality Coach

Amazon
12.2023 - Current
  • Evaluated supplier quality through on-site assessments, leading to stronger partnerships and better materials sourcing.
  • Reduced defect rates by conducting thorough inspections and recommending process improvements.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Developed comprehensive training materials for new hires, ensuring a strong foundation in quality control principles.
  • Monitored staff organization and suggested improvements to daily functionality.

Learning Ambassador

Amazon
04.2023 - Current
  • Communicated rules and polices, ensured safe work practice, while addressing inquires and facilitating customized learning approaches tailored to individual needs for associates.
  • Helped enhance training programs by conducting evaluations and gathering feedback from continuous improvement.
  • Offered feedback to other providers to effectively address AA needs.
  • Led comprehensive training for new hires, cross-trains, transfers, provided retraining for those requiring additional support, and mentored ambassador associates.

Problem Solve Trained (Stow and Decant)

Amazon
03.2023 - Current
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Diagnosed and addressed inventory-related challenges for associates, encompassing tasks such as printing ASIN labels, managing damaged product, and implementing expiration dates for food and health items. Executed prompt resolutions to ensure efficient problem-solving.
  • C-RET's trained.
  • Operated warehouse equipment to unload, store, and inspect returned item, documenting damages or defects in the database. Verified packaging for quality and appearance.

Decant Inbound Receive Dock

Amazon
08.2022 - Current
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reduced discrepancies in inventory by promptly identifying and reporting damaged or missing items upon receipt.
  • Collaborated with team members to unload trucks, expedite the receiving process, and minimize delays.
  • Maintained a safe work environment by adhering to safety guidelines and properly operating equipment during the receiving process.

Education

High School Diploma -

Bellefonte Area High School
Bellefonte, PA

Skills

  • Product Inspections
  • Team building abilities
  • Technical acumen
  • Product Sampling
  • Coaching and Mentoring

Timeline

Quality Coach

Amazon
12.2023 - Current

Learning Ambassador

Amazon
04.2023 - Current

Problem Solve Trained (Stow and Decant)

Amazon
03.2023 - Current

Decant Inbound Receive Dock

Amazon
08.2022 - Current

High School Diploma -

Bellefonte Area High School

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Katherine Gallagher