Katherine Galligan

Morgantown,WV

Summary

Strategic Operations & E-commerce Manager with 12+ years of experience in training, fulfillment logistics, team leadership, and process organization. Standardized workflows across multiple city markets and scaled digital pickup operations in high-volume settings. Skilled in last-mile logistics, inventory management, and process implementation, seeking a remote operations or coordination role.

Overview

years of professional experience

Work History

Independent Logistics Professional

DoorDash

Morgantown , WV

08.2020 - Current

Managed independent delivery logistics, optimizing routes to achieve 100% on-time delivery targets
Utilized mobile technology and real-time data to troubleshoot delivery challenges, ensuring high customer service satisfaction ratings
Exhibited strong self-direction and reliability while working remotely in an independent capacity

Store Management

Party City

Dayton, OH

07.2022 - 05.2023

Managed store operations with a diverse team of 20 associates, overseeing payroll and seasonal inventory scaling to enhance operational efficiency
Led recruitment and onboarding processes to build a high-performing, customer-focused team, ensuring alignment with store goals
Analyzed sales data and localized trends to optimize product selection, resulting in increased year-over-year revenue
Overhauled internal organizational systems to streamline stockroom-to-floor transitions and reduce shrink

E-Commerce Operations Manager

Kroger

Dayton, OH

03.2017 - 11.2020

Partnered with corporate leads to translate strategic initiatives into optimized backroom workflows, enhancing order fulfillment times
Diagnosed and resolved physical bottlenecks in staging and inventory areas, standardizing pick up room layouts for maximum efficiency
Monitored daily KPIs, including pick accuracy and wait-to-pick times, ensuring regional performance aligned with corporate benchmarks
Trained and mentored staff and local management teams on e-commerce best practices and customer service excellence, improving overall service quality
Directed the on-the-floor rollout, setup, and organization of Clicklist/Pickup departments for multiple high-volume locations across a 100-mile corridor

Education

High School Diploma -

Continental Academy

Florida

Skills

Operations: Regional Training & Onboarding Inventory Control, Process Optimization, P&L Management

Technology: E-commerce Platforms, POS Systems, Microsoft Office Suite (Excel/Teams), CRM

Remote Readiness: Independent Problem Solving, Digital Communication, Virtual Collaboration, Time Management

Timeline