Katherine Garcia

Retail Sales Associate

Columbia Sportswear

Las Vegas, Nevada

11.2024 - Current

Assisted customers in selecting appropriate outdoor gear to enhance their shopping experience.
Conducted regular inventory checks to ensure product availability and minimize stock discrepancies.
Engaged with customers to understand their needs and provide tailored product recommendations.
Trained new staff on company policies, customer service standards, and sales techniques.
Utilized product knowledge to educate customers about features and benefits of various items.
Resolved customer issues and inquiries to promote satisfaction and loyalty.
Updated sales floor layouts to enhance customer navigation and product visibility.
Participated in team meetings to discuss sales goals and strategies for improvement.
Monitored store cleanliness and organization to create a welcoming environment.
Conducted customer surveys to gather feedback and improve service quality.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Assisted customers with finding the right product for their needs.
Helped customers by answering questions and locating merchandise.
Greeted customers upon entering the store and provided assistance.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Organized displays to attract customers and promote sales.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Created price tags and merchandise signs for new items.
Used product knowledge to suggest items to match client needs.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Offered suggestions for additional items that may be of interest to customers.
Tracked inventory levels throughout the day and restocked items as needed.
Calculated pricing, applied discounts, and collected payments to process transactions.
Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Processed returned merchandise according to company policies.
Inspected purchased items for defects before handing them over to customers.
Addressed customer questions and concerns regarding products and services.
Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Operated cash registers and processed transactions including sales, returns, and exchanges.
Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended, selected and located merchandise based on customer desires.
Bagged or packaged purchases and wrapped gifts.