Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Katherine Garcia Cherizola

San Antonio

Summary

Motivated and detail-oriented professional transitioning into the field of software engineering, bringing a strong foundation in analytical thinking, problem-solving, and cross-functional communication. Eager to apply my passion for technology and growth mindset to real-world software development challenges. Proven ability to manage complex workflows, work collaboratively in team settings, and adapt quickly to new tools and technologies. Currently building technical skills in programming, software development, and data structures through self-study and hands-on projects.

Overview

7
7
years of professional experience

Work History

Admissions Coordinator

PAM Health
10.2023 - Current
  • Manage data-intensive workflows for patient intake and referral across 5 large hospitals.
  • Interpret and apply eligibility criteria, streamlining the referral process using internal systems.
  • Analyze and organize high volumes of sensitive medical records with accuracy and confidentiality.
  • Leverage electronic systems for scheduling, communication, and records management-laying the foundation for efficient systems thinking in technical environments.

Claims Desk Adjuster

USAA
04.2021 - 10.2023
  • Oversaw and resolved 80-120 claims simultaneously in a fast-paced, deadline-driven environment.
  • Used proprietary software systems to manage claims, issue payments, and schedule services-demonstrating strong attention to detail and operational logic.
  • Developed efficient workflows for document verification, approval, and closure, enhancing automation-readiness and technical adaptability.

Fraud Specialist

Citibank
03.2021 - 04.2022
  • Investigated suspicious account activity and identified potential fraud patterns using internal banking systems and data tools.
  • Collaborated with cross-functional teams to resolve cases efficiently while maintaining compliance with regulatory standards.
  • Handled high-volume call queues and complex case documentation with precision and discretion.
  • Demonstrated strong analytical thinking and decision-making under pressure, contributing to reduced fraud losses and improved account security.
  • Gained hands-on experience with secure data handling, critical thinking, and workflow optimization-skills easily transferrable to software development logic.

Front Desk Lead Coordinator

San Antonio Gastroenterology Associates
10.2018 - 03.2020
  • Trained and led front-desk staff in using scheduling and insurance verification systems.
  • Managed electronic records, ensuring HIPAA compliance and seamless access for clinicians.
  • Built operational processes that reduced administrative error and improved patient experience.

Education

Self-Directed Software Engineering Training - Programming fundamentals, web development, object-oriented design, version control

07.2025

Skills

  • SQL
  • Microsoft Office Suite
  • Zendesk
  • Banking Case Management Systems
  • Electronic Records Systems
  • Data analysis
  • Workflow optimization
  • Fraud detection
  • Customer escalation management
  • Communication
  • Leadership
  • Organizational Thinking
  • Quantitative Reasoning

Additional Information

Passionate about leveraging technology to solve real-world problems in finance, healthcare, and operations. Strong desire to contribute to a mission-driven software engineering team and grow into a full-time technical role.

Timeline

Admissions Coordinator

PAM Health
10.2023 - Current

Claims Desk Adjuster

USAA
04.2021 - 10.2023

Fraud Specialist

Citibank
03.2021 - 04.2022

Front Desk Lead Coordinator

San Antonio Gastroenterology Associates
10.2018 - 03.2020

Self-Directed Software Engineering Training - Programming fundamentals, web development, object-oriented design, version control

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