KATHERINE GATZ
Newton
Summary
Commitment to the highest food safety standards as well as excellent customer service. Eager employee with over 18 years of experience in customer service environments. Eager to put my proven track record of cultivating client loyalty and satisfaction. Effective trainer Corporate event management Customer-focused Problem-solving Inventory management Team management Problem resolution Decision-making Strong communication skills Employee training and development
Dependable Employee and Team Leader effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Health Ministries Clinic
11.2023 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Banquet Manager
Wichita Country Club
04.2022 - Current
- Developed knowledge of products and sales items to answer guests' questions.
- Was in charge of conducting annual performance evaluations.
- In charge of ensuring that food was delivered on time and in good condition at high-volume events.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Recruited, hired, and trained staff on bartending procedures, customer service standards, and productivity strategies.
- Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
- Improved customer service by training employees, overseeing operations, and promptly resolving issues.
Cafe Manager
Latour Management Inc
04.2019 - 03.2022
- Calculated inventory correctly and placed orders for the necessary supplies.
- Created, implemented, and managed business plans to increase profit in the food and beverage industry.
- Was in charge of overseeing front-of-house personnel to ensure adequate staffing and reduce overtime.
- Was in charge of training and directing team members in the use of effective methods, operations, and procedures.
- Evaluated the health, safety, and sanitation processes to identify and correct any violations as soon as possible.
- Was in charge of planning and executing new menu implementations.
- Interviewed, selected, trained, and supervised employees with care.
Event Coordinator
Wedding Venue | LaVela
12.2017 - 04.2019
- Chose and placed orders for event décor and materials.
- Worked closely with couples to ensure that wedding goals were met, deadlines were met, and complaints or service issues were resolved.
- Oversaw all aspects of the event, including support staff, vendor services, and volunteers.
- Planned, coordinated, and executed events while concentrating on providing excellent customer service.
Front of House Manager
Candle Club
01.2013 - 04.2019
- Greeted each and every customer.
- Checked on all tables to refill drinks and respond to requests at appropriate intervals.
- Handled guest complaints by listening to them and informing the restaurant manager.
- Created and distributed staff schedules as well as kept track of time cards to ensure a smooth payroll process.
- Handled customer complaints while maintaining a pleasant atmosphere.
Education
Some college -
Hutchinson Community College
Newton, KSHigh School - undefined
Hesston High School
Hesston, KSSkills
- Effective trainer
- Corporate event management
- Customer-focused
- Problem-solving
- Inventory management
- Team management
- Problem resolution
- Decision-making
- Strong communication skills
- Employee training and development
- Patient confidentiality
- Manual and automated medication dispensing
- Prescription labeling
- HIPAA
Timeline
Pharmacy Technician
Health Ministries Clinic
11.2023 - Current
Banquet Manager
Wichita Country Club
04.2022 - Current
Cafe Manager
Latour Management Inc
04.2019 - 03.2022
Event Coordinator
Wedding Venue | LaVela
12.2017 - 04.2019
Front of House Manager
Candle Club
01.2013 - 04.2019
High School - undefined
Hesston High School
Some college -
Hutchinson Community College
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