Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine German

Fullerton,CA

Summary

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

Overview

9
9
years of professional experience

Work History

Architectural Technologist

Crisp Imaging
Costa Mesa
01.2016 - 03.2023
  • Put together drawings, specifications, and submittal packages.
  • Prepared cost estimates for proposed projects based on labor costs, material costs and other factors.
  • Coordinated with engineers, designers, contractors and other professionals throughout the project lifecycle.
  • Assisted in the preparation of construction documents including details, specifications and schedules.
  • Researched new technologies related to architectural design principles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Collaborated with clients to determine project requirements and design goals.
  • Managed assignments and teams working at different stages of diverse projects.
  • Processed vendor invoices in a timely manner.
  • Reviewed and verified invoices for accuracy and completeness.
  • Verified and processed invoices from vendors and contacted suppliers regarding billing errors.

Customer Service

Staples
Orange, CA
02.2014 - 01.2016
  • Monitored monthly customer service metrics for each customer service associate.
  • Developed customer service procedures, policies and standards for customer service department.
  • Prepared images for printing using Photoshop and other image-editing programs.
  • Responded promptly and courteously to customer inquiries via phone or email.
  • Adapted exercises to meet the needs of different age groups or physical abilities.
  • Monitored progress of clients through regular assessments and provided guidance as necessary.

Education

Master of Arts - Project Management of Construction

Capella University
Minneapolis, MN
06-2025

Skills

  • Architectural design
  • Project Management
  • Purchase Order Management
  • Invoice Processing

Timeline

Architectural Technologist

Crisp Imaging
01.2016 - 03.2023

Customer Service

Staples
02.2014 - 01.2016

Master of Arts - Project Management of Construction

Capella University
Katherine German