Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Giles

Katherine Giles

Petersburg,VA

Summary

Proven Asset Protection Associate at Sam’s Club, adept in inventory control and fostering a culture of integrity among teams. Enhanced store safety and reduced loss by implementing effective loss prevention strategies. Skilled in customer support, ensured satisfaction and safety, achieving significant improvements in asset protection and customer service.

Overview

5
5
years of professional experience

Work History

Asset Protection Associate

Sam’s Club
10.2023 - Current
  • Wrote reports outlining activities and results.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Controlled reduction of loss inventory by protecting company assets.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Kept patrons and employees safe and from criminal activity.
  • Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
  • Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.

Online Grocery Lead

Walmart
06.2019 - 07.2021
  • Tracked substitutions and informed customers of changes.
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Worked productively with customers to meet order requirements and service expectations.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Education

High School Diploma -

Henrico High School
Richmond, VA
06-2010

Skills

  • Detail Oriented
  • Team Training
  • Inventory Control
  • Integrity and Trustworthiness
  • Customer Support
  • Policy Enforcement
  • Incident Reporting
  • Report writing abilities
  • Process Implementation

Timeline

Asset Protection Associate

Sam’s Club
10.2023 - Current

Online Grocery Lead

Walmart
06.2019 - 07.2021

High School Diploma -

Henrico High School

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Katherine Giles