Katherine Gonzalez
1020 Wellworth Lane, Sacramento,CA
Summary
Compassionate, articulate and detail-oriented individual with 10-years post-degree management experience seeking to gain experience in the healthcare field with an eventual goal of Nurse Practitioner.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Domestic Engineer
Gonzalez Family
Sacramento, CA
07.2016 - Current
- Performed cleaning duties such as dusting, vacuuming and wiping down bathrooms.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cared for houseplants by frequently watering.
- Monitored digital security cameras for personal residential properties.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Collected, forwarded or signed for mail, packages or home services.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Responded to requests from patrons for linens and toiletries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Assisted residents with daily hygiene and living tasks.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents.
Owner
Fiber And Flower
Sacramento , CA
03.2017 - Current
Owner/Operator
AIRBNB
Sacramento, United States
07.2017 - 06.2019
- Owned and managed a premier, top-rated short-term rental property property in East Sacramento, CA.
- Successfully managed over 65 stays and 314 nights for guests in the first full year of operation.
- Continually performed market research and analysis to adjust pricing and listing to competition and demand.
- Offered business coaching packages to those launching properties on the short-term rental market including staging, market research, verbiage for the listing, marketing materials and more.
- Achieved and maintained five quarters of consecutive success as "Superhost", by providing the most excellent, clean, and accurately advertised listing with premier customer service.
- Managed cleaning and maintenance staff; scheduling and rotation as well as turn-around duties for each staff member.
- Maintained inventory, concessions and ensures a consistent supply of not just the required items, but extras for the guest to provide an excellent home-like alternative to a hotel.
- Oversaw and managed bookkeeping and business records, guest bookings, communications and issue resolutions.
Manager Network Services
AT&T
Sacramento, CA
01.2016 - 09.2017
- As a Field Manager in this Organization, you'll coach and develop a team of talented field technicians to provide excellent customer service at the customer site or a company location for the installation and repair of our Legacy Broadband and Fiber products
- Manages overall team performance by identifying performance trends, gaps and opportunities for coaching, training, growth, development and recognizing success
- Plans, organizes, and directs all operations with respect to installation and repair services
- Ensures that all functions are performed in a timely fashion to meet customer and company commitments
- Utilizes leadership capabilities to support technicians by removing roadblocks
- Handles or supports time reporting, payroll, and on-call or vacation scheduling
- Conducts safety and quality inspections to ensure high quality and safe performance by technicians
- Collaborates with other departments to ensure technician workloads are efficient and enable them to meet our customer commitments
- Addresses and resolves customer complaints or service issues, working closely with Field Teams, Care and Sales
- Handles all discipline and makes recommendations, such as suspension, based on company policy and with the support of HR
- Partners with the union on contractual related matters
- Receives technician grievances and resolves them at the step one level as appropriate
- Responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function
Sr. Specialist Business Management
AT&T
01.2014 - 01.2016
- Provided support for employment processing (employee on-boarding, training, travel, orientation, uniforms, I-9).
- Administered company policies and procedures during new employee orientation, monthly, quarterly, and annually.
- Communicated and distributed internal employee communications to managers regarding their employees in terms of training, on-boarding, attendance management, return to work documentation and benefits.
- Served as liaison between insurance carrier (AT&T IDSC) and employees with attendance management issues.
- Administered and recorded all attendance records (for up to 1200 employees) including but not limited to: LOA requests, Worker's Compensation, Disability, child bonding, CA Paid Sick Leave and Job Accommodation.
- Worked as district Subject Matter Expert in Job Accommodations, coaching managers on conversations and assisting with accommodating Transitional Work Program for employees requesting light duty after a disability or injury.
- Maintained employee data in the company's HR system via EPCR and SAP HR Reports including but not limited to all new hire information, termination of employees, updating organizational structure changes, job titles, salary increases attendance management and other personnel related data.
- Compiled and formatted reports and data from the company HR System (HROnestop).
- Ensured compliance with EEO, OSHA/Safety, Worker's Compensation, Disability, FMLA and Job Accommodations.
- Worked with Chief of Staff and Director with preparation of Step II Grievances packages.
- Worked as a liaison between union representatives and upper management.
- Participated in the employment recruitment process by scheduling and conducting interviews
- Strong interpersonal skills with the ability to communicate complex and sensitive information to employees.
- Prepared correspondence regarding departmental directives procedures, training and monthly results to staff.
- Assisted with scheduling meetings including district staff meetings, grievance meetings, Article 7 meetings, and daily meetings to disseminate information and to check in.
- For meetings, coordinated meeting room reservations, assisted with ordering food/catering, reserving tables and chairs, designing PowerPoint presentation and handouts.
- Prepared and researched various reports for immediate supervisor for any results desired to report to the VP.
- Compiled the data, designed graphs via Excel and designed a PowerPoint for talking points.
- Principles and methods of technical/professional writing including union grievances, performance documentation for
direct reports, professional emails under delegation of authority, presentations for PowerPoint. - Handled confidential information appropriately and learned to exercise diplomacy in all matters; particularly those
pertaining to union matters. - Advanced skills in Microsoft: PowerPoint, Excel, and Word.
Manager Network Services
AT&T
01.2011 - 01.2014
- As a Field Manager in this Organization, you'll coach and develop a team of talented field technicians to provide excellent customer service at the customer site or a company location for the installation and repair of our Legacy Broadband and Fiber products
- Manages overall team performance by identifying performance trends, gaps and opportunities for coaching, training, growth, development and recognizing success
- Plans, organizes, and directs all operations with respect to installation and repair services
- Ensures that all functions are performed in a timely fashion to meet customer and company commitments
- Utilizes leadership capabilities to support technicians by removing roadblocks
- Handles or supports time reporting, payroll, and on-call or vacation scheduling
- Conducts safety and quality inspections to ensure high quality and safe performance by technicians
- Collaborates with other departments to ensure technician workloads are efficient and enable them to meet our customer commitments
- Addresses and resolves customer complaints or service issues, working closely with Field Teams, Care and Sales
- Handles all discipline and makes recommendations, such as suspension, based on company policy and with the support of HR
- Partners with the union on contractual related matters
- Receives technician grievances and resolves them at the step one level as appropriate
- Responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function
Education
Bachelor of Arts - Communication (PublicRelations
CALIFORNIA STATE UNIVERSITY
Sacramento, CA 01.2008 - 05.2011
General Education - Food Science
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA 09.2006 - 03.2007
Certified Phlebotomy Technician I - Certified Phlebotomy Technician I
CAL REGIONAL
Roseville, CA 06.2021 - 07.2021
Pre-Nursing - Prerequisites
University of California, San Diego
San Diego, CA 08.2020 - 12.2020
Pre-Nursing - General Education/Prerequisites
Sierra College
Rocklin, CA 01.2020 - 08.2020
Pre-Nursing - Prerequisites
Brandman University
Irvine, CA 08.2020 - 08.2021
Skills
PunctualityAdaptabilityTeam PlayerProject ManagementPublic Speaking/PresentationsProfessional/PR WritingIntermediate conversational SpanishCustomer ServiceManagementEmployee onboardingTraining/TrackingPayrollUnion RelationsAttendance/compliance
OSHA, FMLA, EEO, ADA, CFRA
Worker's Compensation
Vendor managementEmpathy
Emotional Intelligence
Certification
Certified Phlebotomy Technician I
Timeline
Certified Phlebotomy Technician I
07-2021
Certified Phlebotomy Technician I - Certified Phlebotomy Technician I
CAL REGIONAL
06.2021 - 07.2021
Pre-Nursing - Prerequisites
University of California, San Diego
08.2020 - 12.2020
Pre-Nursing - Prerequisites
Brandman University
08.2020 - 08.2021
Pre-Nursing - General Education/Prerequisites
Sierra College
01.2020 - 08.2020
Owner/Operator
AIRBNB
07.2017 - 06.2019
Owner
Fiber And Flower
03.2017 - Current
Domestic Engineer
Gonzalez Family
07.2016 - Current
Manager Network Services
AT&T
01.2016 - 09.2017
Sr. Specialist Business Management
AT&T
01.2014 - 01.2016
Manager Network Services
AT&T
01.2011 - 01.2014
Bachelor of Arts - Communication (PublicRelations
CALIFORNIA STATE UNIVERSITY
01.2008 - 05.2011
General Education - Food Science
California Polytechnic State University-San Luis Obispo
09.2006 - 03.2007
Volunteer Experience
Haven for Birth
Midtown Covenant Church (formerly Bayside Midtown)