Katherine Gordon
GREAT FALLS,MONTANA
Summary
Personable patient liaison. Versed in insurance validation and prior authorization. Medical background as LMT-b, medical clinic scheduler/registrar. Education in medical sciences and marketing.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Medical Scheduler/Registrar Clerk
Great Falls Clinic
Great Falls , Montana
2020.09 - 2022.12
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Verified insurance coverage, benefits and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained patient confidentiality and adhered to all HIPPA rules and regulations.
- Answered phone calls and messages for 25+ physicians and primary care providers in a large primary care and specialties medical facility.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Board Certified Massage Practitioner
Katherine Gordon LMT
Great Falls , MT
2010.10 - 2020.03
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Maintained updated Massage Therapy knowledge through workshops, skills assessments and CE.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Human Resource Generalist
Massage Practice Front Office Manager
Neuromuscular Massage Associates
Great Falls , Montana
2007.09 - 2010.10
- Relationship building with each client over several years of engagement.
- Basic bookkeeping needs such as filing and maintaining over 230 clients' records.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Built comprehensive employee recruiting strategy.
Education
Associate of Applied Science - Neuromuscular Massage Therapy/Business Marketing
MIMT
Kalispell, MT 2006.03 - 2007.02
Bachelor of Science - Business Management/Marketing
WGU
Salt Lake City, UT Jul.2021 - Current
Skills
- Strong verbal communication
- Professional
- Medical Terminology
- Project management
- Enrollment Coordination
- Marketing
- Organizational skills
- Working collaboratively
- Friendly, positive attitude
Affiliations
- Member, Small Business Association (2008 - present)
- Member AMTA and NCBTMB, Alumni Association
- Downtown Great Falls, MT Urban Art Installation 2001
- Hobby Oil Painter, Concrete Sculptor, Textile Weaver
- Montana Actors Theater Alumni Association 2012-2017
Timeline
Bachelor of Science - Business Management/Marketing
WGU
Jul.2021 - Current
Medical Scheduler/Registrar Clerk
Great Falls Clinic
2020.09 - 2022.12
Board Certified Massage Practitioner
Katherine Gordon LMT
2010.10 - 2020.03
Massage Practice Front Office Manager
Neuromuscular Massage Associates
2007.09 - 2010.10
Associate of Applied Science - Neuromuscular Massage Therapy/Business Marketing
MIMT
2006.03 - 2007.02
References
References presented upon request
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