Katherine Gordon
GREAT FALLS,MONTANA
Summary
Personable patient liaison. Versed in insurance validation and prior authorization. Medical background as LMT-b, medical clinic scheduler/registrar. Education in medical sciences and marketing.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Medical Scheduler/Registrar Clerk
Great Falls Clinic
Great Falls, Montana
09.2020 - 12.2022
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Verified insurance coverage, benefits and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained patient confidentiality and adhered to all HIPPA rules and regulations.
- Answered phone calls and messages for 25+ physicians and primary care providers in a large primary care and specialties medical facility.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Board Certified Massage Practitioner
Katherine Gordon LMT
Great Falls, MT
10.2010 - 03.2020
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Maintained updated Massage Therapy knowledge through workshops, skills assessments and CE.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Human Resource Generalist
Massage Practice Front Office Manager
Neuromuscular Massage Associates
Great Falls, Montana
09.2007 - 10.2010
- Relationship building with each client over several years of engagement.
- Basic bookkeeping needs such as filing and maintaining over 230 clients' records.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Built comprehensive employee recruiting strategy.
Education
Associate of Applied Science - Neuromuscular Massage Therapy/Business Marketing
MIMT
Kalispell, MT 03.2006 - 02.2007
Bachelor of Science - Business Management/Marketing
WGU
Salt Lake City, UT Jul.2021 - Current
Skills
- Strong verbal communication
- Professional
- Medical Terminology
- Project management
- Enrollment Coordination
- Marketing
- Organizational skills
- Working collaboratively
- Friendly, positive attitude
Affiliations
- Member, Small Business Association (2008 - present)
- Member AMTA and NCBTMB, Alumni Association
- Downtown Great Falls, MT Urban Art Installation 2001
- Hobby Oil Painter, Concrete Sculptor, Textile Weaver
- Montana Actors Theater Alumni Association 2012-2017
Timeline
Bachelor of Science - Business Management/Marketing
WGU
Jul.2021 - Current
Medical Scheduler/Registrar Clerk
Great Falls Clinic
09.2020 - 12.2022
Board Certified Massage Practitioner
Katherine Gordon LMT
10.2010 - 03.2020
Massage Practice Front Office Manager
Neuromuscular Massage Associates
09.2007 - 10.2010
Associate of Applied Science - Neuromuscular Massage Therapy/Business Marketing
MIMT
03.2006 - 02.2007
References
References presented upon request
Similar Profiles
Marianne GlikoMarianne Gliko
Director, Risk, Quality, Process & Performance Imp at Great Falls Clinic HospitalDirector, Risk, Quality, Process & Performance Imp at Great Falls Clinic Hospital
Douglas StingerDouglas Stinger
Certified Medical Assistant at Great Falls ClinicCertified Medical Assistant at Great Falls Clinic
MCKENZIE SALOMONMCKENZIE SALOMON
Patient Service Representative at Great Falls Clinic Specialty CenterPatient Service Representative at Great Falls Clinic Specialty Center