Katherine Govoni
Romeoville,IL
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Dedicated 911 Dispatcher offering six years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telecommunicator III - OIC
Village Of Oak Lawn
12.2021 - Current
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Tracked stolen articles into National Crime Information Center
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
Telecommunicator
NorComm
01.2016 - 12.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided on-the-job training and coaching to develop new dispatchers.
Data Entry Operator
AUM
09.2015 - 01.2016
- Sent completed entries for evaluation and final approval.
- Completed data entry tasks with accuracy and efficiency.
- Coded and processed applications into required electronic formats.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Education
High School Diploma -
Bolingbrook High
Bolingbrook, IL05.2004
Skills
- Emergency Call Routing
- Information Intake
- Ems Dispatch
- Complex Problem-Solving
- Multi-Line Telephone Systems
- Active Listening
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Needs Assessments
- Reading Comprehension
- Computer-Aided Design (CAD)
- Conflict Resolution
Certification
OIC
CTO
LEADS
NCIC
EMD
CPR
Timeline
Telecommunicator III - OIC
Village Of Oak Lawn
12.2021 - Current
Telecommunicator
NorComm
01.2016 - 12.2021
Data Entry Operator
AUM
09.2015 - 01.2016
High School Diploma -
Bolingbrook High
OIC
CTO
LEADS
NCIC
EMD
CPR
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