Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Graupe

Ronkonkoma,NY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

48
48
years of professional experience

Work History

Branch Office Manager

Coldwell Banker American Homes
09.2016 - 07.2023
  • Organized and updated databases, records and other information resources to help agents.
  • Managed over 100 agents
  • Held #1 Office in Coldwell Banker for 5 consecutive years
  • Awarded Presidential Council Award 3 for 3 consecutive years.
  • Cultivated strong relationships with agents and partners supporting administrative operations.
  • Identified opportunities to recruit additional agents into Coldwell Banker.
  • Coordinated bi-monthly office sales meetings, fund raiser events, in-house workshops to support new systems, market changes and growing agent base.
  • Hired and supervised administration assistants

Branch Office Manager

Coldwell Banker Residential Brokerage (AH)
11.2013 - 09.2016
  • Organized and updated databases, records and other information resources to help agents.
  • Cultivated strong relationships with agents and partners supporting administrative operations.
  • Identified opportunities to recruit additional agents into Coldwell Banker.
  • Coordinated bi-monthly office sales meetings, fund raiser events, in-house workshops to support new systems, market changes and growing agent base.
  • Hired and supervised administration assistants

Licensed Associate Real Estate Broker

Coldwell Banker Residential Brokerage
01.2002 - 11.2013
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.

General Office Manager

Capso Controls
03.1999 - 04.2002
  • Maintained computer and physical filing systems. Total responsibility for formulating and managing office systems.
  • Responsible for all accounting and records management, including payables, receivables, payroll, invoicing and collections.
  • Designed and implemented new inventory control and financial systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Office Administrator Coordinator

Gliptone Industries
04.1990 - 03.1998
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated all correspondence to manufacturers, representatives, and buyers.
  • Identified Client need.
  • Supervised major accounts.
  • Directly responsible for all customer service correspondence.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

General Manager/Restaurant Owner

Galley Restaurant
06.1985 - 11.1989
  • As an owner/operator I developed and implemented strategies to increase sales and profitability. Senior luncheons, Two for One nights, Happy Hour, and so many more.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Hired and fired waiter staff, bartenders.
  • Brought in new business with catering for special occasions: weddings, anniversary, new years eve event, baby shower whatever the event I would create an amazing venue.

Sales Associate/Manager

Lanard International
02.1975 - 04.1986
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Was liaison for the New York/Hong Kong Office
  • Traveled to Hong Kong 3-4 times a year for Toy Fairs, Client Meetings (Sears, Toys R Us,)
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.

Education

High School Diploma -

Sheepshead Bay High School
Brooklyn, NY
01.1970

Skills

    • Workflow Planning
    • Facility Maintenance
    • Schedule Management
      • Administrative Management
      • Catering Venues

Timeline

Branch Office Manager

Coldwell Banker American Homes
09.2016 - 07.2023

Branch Office Manager

Coldwell Banker Residential Brokerage (AH)
11.2013 - 09.2016

Licensed Associate Real Estate Broker

Coldwell Banker Residential Brokerage
01.2002 - 11.2013

General Office Manager

Capso Controls
03.1999 - 04.2002

Office Administrator Coordinator

Gliptone Industries
04.1990 - 03.1998

General Manager/Restaurant Owner

Galley Restaurant
06.1985 - 11.1989

Sales Associate/Manager

Lanard International
02.1975 - 04.1986

High School Diploma -

Sheepshead Bay High School

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Katherine Graupe