Kate Grays
Program Manager
Toledo,OH
Summary
Established Program Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life. Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with clients, parents, teachers, and case managers to support an increase in mental health and academic performance.
Overview
11
11
years of professional experience
Work History
Program Manager
Glass City Behavioral Healthcare
Toledo, OH
05.2017 - Current
- Increase referral rates by providing excellent service and cultivating positive relationships between patients, caregivers, and school personnel.
- Create and lead professional growth programs to support general and special education improvement efforts.
- Resolve client issues by finding immediate solutions, increasing client confidence and decreasing escalations to case managers.
- Identify and correct deficient staff performance and behaviors to achieve maximum productivity in order to provide extended continuum of care to clients.
- Train and mentor newly hired case managers and provide encouragement and feedback.
- Facilitate smooth discharge by encouraging and reassuring clients throughout transitions.
School Services Case Manager
A Renewed Mind
Toledo , OH
11.2016 - 09.2017
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Collaborated with LSW to draft individualized ISPs to meet patient needs and personal goals.
- Extended patient care and periodic evaluations to track progress and ensure treatment plans continued to be appropriate.
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy.
- Supervised afterschool program to promote student growth and maintain safety for all attendees.
Residential Youth Case Manager
Lutheran Homes Society
Toledo, OH
01.2016 - 11.2016
- Worked with medical teams, patients and families to create and implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Completed psychosocial evaluations and needs assessments.
- Coordinated program referrals for community-based resources.
- Curated individualized discharge plans to manage safe transition back into community and home environments.
Suite Host, Bartender, and Party Deck Attendant
Dayton Dragons Professional Baseball Team
Dayton , OH
04.2011 - 09.2015
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Oversaw event contracts, estimates, event profiles and post-event summaries.
Education
Bachelor of Science - Education
12.2015
Skills
- Intake and assessments
- Organization and Time Management
- Student Performance Data Analysis
- Student Activity Program Planning
- Parent and School Meetings
- New Program Approvals & Reviews
- Individual and Group Instruction
- Reporting and Documentation
- Activities Oversight
- Crisis Management
- Staff Meeting Coordination
- HIPAA compliance
Timeline
Program Manager - Glass City Behavioral Healthcare
05.2017 - Current
School Services Case Manager - A Renewed Mind
11.2016 - 09.2017
Residential Youth Case Manager - Lutheran Homes Society
01.2016 - 11.2016
Suite Host, Bartender, and Party Deck Attendant - Dayton Dragons Professional Baseball Team
04.2011 - 09.2015
Bowling Green State University - Bachelor of Science, Education
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