Katherine Greene
Baytown,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Industrial and Refinery industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization, energetic and result-oriented. With exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Coordinator
SMP Supply
09.2023 - Current
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Server
The Crawfish Place
02.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Representative
Victory Transportation
02.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Administration Assistant
Total Safety
05.2018 - 12.2021
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Prepared weekly employee work schedules to meet operational needs.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
No Degree - Data Processing Technology
College of The Mainland
Texas City, TXHigh School Diploma -
Clear Creek High School
League City, TX06.2009
Skills
- Communications Protocols
- Microsoft Excel
- System Implementation
- Administrative Support
- Customer Relationship Management
- Typing Proficiency
- Critical Thinking
- Customer Service
- Organizing and Categorizing Data
- Spreadsheet Tracking
- Multitasking and Time Management
Certification
TWIC card
Basic Plus
MSA instrumentation training
Breathing Air Training
Timeline
Sales Coordinator
SMP Supply
09.2023 - Current
Server
The Crawfish Place
02.2023 - 09.2023
Customer Service Representative
Victory Transportation
02.2022 - 07.2022
Administration Assistant
Total Safety
05.2018 - 12.2021
No Degree - Data Processing Technology
College of The Mainland
High School Diploma -
Clear Creek High School
Similar Profiles
Bobby FanerosBobby Faneros
Sales at SMP SupplySales at SMP Supply
Katera RembertKatera Rembert
Warehouse Worker at SMP AutomotiveWarehouse Worker at SMP Automotive
Janeya GibsonJaneya Gibson
Warehouse Associate at SMPWarehouse Associate at SMP
Elizabeth SantillanElizabeth Santillan
Member Service Representative at Community Resource Credit UnionMember Service Representative at Community Resource Credit Union
Suzanne LumusSuzanne Lumus
Patient Registration Specialist at Family First Emergency RoomPatient Registration Specialist at Family First Emergency Room