Katherine Grimaldi
Frederick,MD
Summary
Human Resources Executive with 6 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment. Bilingual with fluency in Spanish
Overview
12
12
years of professional experience
Work History
HR Director
Maryland Eye Care Center
01.2021 - Current
- Maintain human resources regulatory compliance with local, state and federal laws
- Point of contact for all department managers and providers for HR policies, standard procedures and best practices. 75 Personnel
- Full cycle recruitment. Creating Job descriptions, Job posting, candidate sourcing, job board management, interviewing, reference checks, negotiating and preparing offer letters and rejection communication.
- Oversee, analyze and improve recruiting, onboarding compensation, benefits, leave, employee relations and training.
- Coordinate with department managers, IT and operations to streamline employee onboarding and training.
- Audit timecards, overtime and PTO/UTO to ensure Payroll accuracy.
- Maintain a well balanced work environment and keep up morale.
- Conduct investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Conduct Management Training and development courses
- Conduct reviews, performance improvement plans (PIP), disciplinary actions and termination meetings.
- Utilize and maintain Human Resource Information Systems: Paycom
- Manage employee verifications, subpoenas and summons.
- Gather, Collect, record, track and verify information from multiple sources for department audits, loss prevention, growth development
- Generate reports, statistics, timelines, tables, graphs, correspondence for presentations.
- Design Processes and procedures to optimize work flow and increase revenue
- Implemented employee appreciation events and wellness initiatives.
- Draft and distribute all HR communications.
- Assisted in completion of employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
HR Manager
Maryland Eye Institute
10.2019 - 01.2021
- Point of contact for department leads and providers for HR policies, standard procedures and best practices: 40 Personnel
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability in accordance with local, state and federal laws.
- Full cycle recruitment. Creating Job descriptions, Job posting, candidate sourcing, job board management, interviewing, reference checks, negotiating and preparing offer letters and rejection communication.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Conduct investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Maintain a well balanced work environment and keep up morale.
- Organized and updated HRIS, records and other information resources.
- Built highly-efficient administrative team through ongoing coaching and professional development
- Coordinated facilities management, human resources and payroll.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Generate reports, statistics, timelines, tables, graphs, correspondence for presentations.
- Structured compensation and benefits according to market conditions and budget demands.
HR Assistant Manager
The Eye Center Inc.
04.2017 - 09.2018
- Helped maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Organized and held employee appreciation competitions, luncheons and holiday celebrations to promote retention and productivity.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Supported coordination of benefits open enrollment activities and process.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
Office Manager
Shady Grove Ophthalmology
09.2015 - 01.2017
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed marketing and Increased digital footprint by 27% with daily postings, contest, giveaways and patient engagement
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created, maintained and updated filing systems from paper to electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Delivered performance reviews, recommending additional training or advancements.
- Defined clear targets and objectives and communicated to other team members.
- Created and implemented cross training protocols and certification programs for advancement
- Created and implemented organizational policies and procedures.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Addressed and remedied all patient or team member issues.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Office Manager
Maryland Eye Institute
01.2015 - 09.2015
- Kept operations in compliance with HIPAA and OSHA regulations by developing and directing effective internal systems
- Maintained staff schedules and rotations
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Implemented in house Translation services resulting in increase in patient flow
- Implemented Refraction fee schedule resulting in increase in revenue
- Prepared weekly, monthly and year-end closing statements, financial documents, and invoices
- Trained administrative employees in company and regulatory compliance requirements to promote conformance.
- Managed EMR database, including troubleshooting, maintenance, updates and report generation.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Increased collection account reimbursement by 32%
- Trained and developed personnel to improve safety, employee relations and resolve issues.
Call Center Manager
Potomac Physician Associates
11.2012 - 01.2015
- Achieved high satisfaction rating through proactive one-call resolutions of patient issues.
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Determined quality assurance benchmarks and set standards for improvement.
- Developed quality employees within call center to take over leadership positions.
- Implemented innovative service strategies to improve customer experience and engagement.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Led employee staff meetings, reporting trends in procedures,
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Assisted team leaders by providing weekly status and performance reports to provide information on areas for improvement.
Office Manager
The LASIK Vision Institite
05.2012 - 10.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with patients to discuss ocular needs and recommend optimal LASIK package solutions.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Utilized leads to contact potential patients and generate growth using the companies database.
- Consistently Exceeded goals, increased revenue and facilitated sales. Earned consecutive monthly bonuses for six months within first year of hire earning the "Rising Star award".
- Executed loan origination process. Ordering credit reports and preliminary medical benefits interpretations
- Presented feasible customized surgical packages to potential clients
- Served as primary contact for named accounts encompassing account management and sales responsibilities
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Completed and filed financial documentation for accounting purposes
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
Education
BBA - Business Management
Georgetown University
Washington, DCAssociate of Arts - Business Administration
Montgomery College
Rockville, MDSkills
- Presented with Driving Success Award First year at MDECC for Staff development
- Presented with Leadership Award at 5th annual Potomac Physician Associates recognition ball
- Presented with Teamwork Award At 4th annual Potomac physician Associates recognition ball
- Nominated for LASIK Vision Institute Rising Star Award - Most accounts obtained within a ninety day period
- Nominated for LASIK Vision Institutes Essential Piece Award - Reached/Exceeded goal for six consecutive months
Certifications
- Certified Administrative assistant with the NHA
- Certified Electronic Health Record Specialist with the National Healthcare Association (NHA)
- Certified Ophthalmic Technologist with the Joint Commission on Allied Health Personnel (JCAHPO)
- Certified Billing and Coding Specialist with the NHA
- Certified in Electronic Lending Interface systems using Healthcare Finance Direct Software
Skills
- Bilingual with fluency in Spanish
- Exceptional communicative skills
- Leadership and developmental skills
- Time management and organization
- Adaptability to transformative environments
- Data Analysis and protocol implementation
- Attention to detail
- Management with integrity
Highlights
- Founder of Prestige Vending an active sponsor for FCF transitional foster home for young adults 2021- Present
- Sponsor and Volunteer for Compassion International April 2022- Present
- Volunteer for non profit organization Celestial Manna, Food distribution. 2018- 2020
- Volunteer for Meals on wheels 2008-2011
- Nominated for Top 25 Ambassadors by Best Buddy International in Maryland in 2007
References
- Mina Ghafari. Operations Manager
- The Eye Center Inc.
- (704) 400- 3599
- Francisca Espinoza. Practice Manager
- Shady Grove Ophthalmology
- (240) 805-8445
- Dr. Anthony Roberts. Owner & Surgeon
- Shady grove Opthalmology
- (301)704-4038
- Taneka Marshall. Account Manager
- NIH & Uniformed Services University of the Health Sciences (USU)
- (240) 702-5569
Timeline
HR Director
Maryland Eye Care Center
01.2021 - Current
HR Manager
Maryland Eye Institute
10.2019 - 01.2021
HR Assistant Manager
The Eye Center Inc.
04.2017 - 09.2018
Office Manager
Shady Grove Ophthalmology
09.2015 - 01.2017
Office Manager
Maryland Eye Institute
01.2015 - 09.2015
Call Center Manager
Potomac Physician Associates
11.2012 - 01.2015
Office Manager
The LASIK Vision Institite
05.2012 - 10.2012
BBA - Business Management
Georgetown University
Associate of Arts - Business Administration
Montgomery College
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