Open To Work
Katherine Grover
Sunbury,PA
Work Preference
Summary
Dedicated Crew Trainer with expertise in employee training, food safety, and customer service. Proven track record in enhancing team performance and operational procedures.
Overview
11
11
years of professional experience
Work History
Crew Trainer
Mifflinburg Mcdonalds
Mifflinburg, Pennsylvania
10.2013 - 05.2024
- Trained new crew members on service standards and operational procedures to ensure consistency in customer experience.
- Monitored food safety practices and maintained cleanliness in the work environment.
- Provided feedback to team members to improve customer service skills and efficiency.
- Implemented training materials to enhance staff understanding of menu items.
- Supported management in resolving customer complaints through effective communication techniques, fostering customer satisfaction.
- Trained new team members on proper operational procedures in a hands-on environment.
- Monitored crew member performance in the field, offering feedback and guidance to enhance service delivery.
- Ensured that all safety protocols were followed during training sessions.
Cashier
Weis Markets Inc
Mifflinburg, Pennsylvania
10.2021 - 10.2022
- Handled cash, credit, and debit transactions, maintaining compliance with policies to safeguard financial integrity.
- Operated cash register, processing various payment methods accurately to facilitate smooth customer transactions.
- Processed customer transactions at checkout stations, ensuring accuracy and efficiency to enhance transaction speed.
- Assisted customers with inquiries, providing friendly and knowledgeable service.
- Resolved customer complaints promptly, maintaining store's positive reputation.
- Maintained clean and organized work areas to enhance customer experience.
Education
High School Diploma -
Reading Senior High
801 N 13th St, Reading Pennsylvania 19604Skills
- excel
- Microsoft word
- attention to detail
- time management
- Employee training
- Food safety
- Customer service
- Operational procedures
- crew management
Timeline
Cashier
Weis Markets Inc
10.2021 - 10.2022
Crew Trainer
Mifflinburg Mcdonalds
10.2013 - 05.2024
High School Diploma -
Reading Senior High