Katherine Guardado
Bristol,CT
Summary
Hello! My name is Katherine, I am a Licensed Esthetician looking for a job that I can learn more from and grow in the spa, esthetician, and waxing environment! I am a goal oriented woman, excited to get back into my dream and career job! I’m a hardworking, determined, and compassionate person that’ll make sure not just the company I’m working for is satisfied with my work but also the guest, client, or customer Is top priority. I put in 100% effort into all I do and would love show that to you and your company If let the chance!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Style Consultant/ Ulta Beauty
Target
New Britain, Connecticut
11.2024 - Current
- Advised clients on personal style choices and wardrobe selection.
- Provided exceptional customer service to maintain strong client relationships.
- Supported other departments within the business as required such as Ulta Beauty, Technology consultant, Fulfillment, Guest services, Front end cashier, Beauty back-room & more!
- To be able to do all those positions as one person, I had to learn from each and every department and be good enough at customer service and be educated enough for them to allow me to do that!
- Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
- Assisted with visual merchandising to enhance product displays in-store.
- Collaborated with team members to ensure a welcoming shopping environment.
- Provided training for new staff on styling techniques and customer engagement.
- Maintained knowledge of inventory to assist customers effectively and efficiently.
- Maintained a high level of professionalism while interacting with customers in person or over the phone.
- Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Recommended products based on skin type and desired look.
- Demonstrated makeup application techniques to enhance client skills.
- Educated clients on skincare routines and product usage for better results.
- Stayed updated on industry trends to provide informed product suggestions.
- Built strong relationships with clients to ensure repeat business and loyalty.
- Provided customers with advice on selecting the right products, colors and techniques for their desired look.
- Performed inventory management tasks such as restocking shelves with new items.
- Assisted in product selection by providing information about ingredients, pricing and availability.
- Demonstrated how to use a variety of cosmetics and tools including eyeliners, lipsticks, mascara, blushes, eyeshadows, foundations.
- Greeted customers warmly upon arrival at store and counter.
- Organized displays and counters to promote sales of cosmetic products.
- Communicated effectively with colleagues in order to coordinate daily operations within the store and counter.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
- Provided makeup services for weddings, proms and other special events.
- Processed customer payments and managed cash register efficiently.
Esthetician
Sophisticare
Rocky Hill, Connecticut
08.2024 - 01.2025
- Provided personalized skin care consultations to clients based on individual needs.
- Performed facials using advanced techniques and quality products for optimal results.
- Maintained cleanliness and organization of treatment rooms and work areas daily.
- Utilized various skincare tools and equipment effectively during treatments.
- Educated clients on skincare routines and products to enhance their experience.
- Assisted in inventory management by tracking product supplies and reordering as needed.
- Collaborated with team members to improve service delivery and client satisfaction.
- Developed strong client relationships through exceptional communication and professionalism.
- Maintained cleanliness of treatment room and equipment between appointments.
- Set up patient rooms and sterilized equipment.
- Provided excellent customer service and skincare treatments to clients.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Meticulously maintained spa appearance and cleanliness.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Greeted clients upon arrival to spa and provided information about services offered.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Recommended home care regimen for desired results.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Recommended additional treatments or products based on individual customer needs.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Communicated effectively with other members of the spa team regarding client concerns.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Responded to customer inquiries by phone, email, and in person.
- Educated clients on skin care procedures and products.
- Maintained great relationships with bosses and coworkers to ensure positivity in the work space!
- Assessed client skin types and recommended suitable treatments.
- Educated clients on proper skin care routines and product usage.
- Conducted facials and skin treatments according to established protocols.
- Collaborated with team members to enhance customer service experience.
- Analyzed skin types using various diagnostic tools to recommend suitable treatments for each client's individual needs.
- Performed deep cleansing procedures to remove impurities from the skin.
- Applied appropriate masks, serums, creams, toners, exfoliants and moisturizers to achieve desired results.
- Recommended professional-grade skincare products for use at home after treatments were completed.
- Conducted Back facials, light therapy, masks and more.
- Provided advice and guidance on lifestyle changes to improve overall skin health.
- Maintaining my own skin health and wellness was very important to clients, seeing their esthetician also living by what works.
Associate Trainer/Cashier
Panera Bread
Southington, US
11.2022 - 09.2023
- In Panera, I started off as working/closing the front dining room area and bakery.
- A lot of restocking, cleaning, cash handling, customer service skills, and good communication skills.
- A month of two later i began to learn Drive thru.
- In that position i work as barista, cash handler, order taker, food handler/server and more.
- Since I worked many closing shifts I had to clean and restock everything including barista station.
- I've gone as far to training a few of new coworkers, i trained them for the front/dinning room/ bakery and for the Drove thru and barista station!
- I am still growing and learning more in this job about customer service and their satisfaction needs!
- I'm glad I have this opportunity for all this learning and growth!
Retail Sales Associate/Customer Service/Cashier
Eblens
Bristol, US
12.2021 - 12.2022
- At Eblens, I go around the store helping customers with anything they may need.
- That may include looking for their specific shoes sizes, helping them find clothing that fit their needs/outfits, ringing out their purchases and more.
- In the store I fold and fix any clothing out of place, i help restock the whole store when new shipment comes in, and I help rearrange the store so we can make it as appeal as possible for our customers.
- We are all a huge time and we all help each other out, in this job i learned how to work as a group/ team peaceful and collectively.
Sandwich Artist/Cashier
Subway
Bristol, US
06.2021 - 03.2022
- In this job I worked as a Sandwich artist who helped customers and helped with any of their needs.
- I would stock/restock any new food any new food or merchandise that would come to the store.
- The closing shift was my happy place for the most part!
- I would clean and reorganize the entire store including dishes, cleaning bathrooms, sweeping and mopping and so much more!
- Here I learned many cleaning tips and customer service stills I use to this day!!
Education
Licensed Esthetician - Esthetics
Cortiva Institute-School of Massage Therapy
Cromwell, CTInternational Institute of Cosmetology -
International Institute of Cosmetology
Plainville, CTHigh school diploma -
Bristol Eastern High School
Bristol, CTSkills
- Retail Sales
- Cash Handling
- Customer service
- Cashiering
- Bilingual
- Hair styling, coloring, and cutting Experience
- Merchandising
- Serving
- Time management
- Makeup Application
- Body Waxing
- Dermabrasion
- Personal styling
- Visual merchandising
- Makeup application
- Skincare consultation
- Customer relationship management
- Sales strategy
- Team collaboration
- Service excellence
- Effective communication
- Attention to detail
- Problem solving
- Client relationship building
- Great communication skills
- Attention to detail
- Strong work ethic
- Appointment setting
- Multitasking
Certification
Esthetician License, 06/01/24, Present
Makeup Certified Artist
Hair Extension Certified Stylist
Languages
- Spanish, Expert
- English, Expert
Assessments
- Administrative assistant/receptionist, Proficient, 09/01/22
- Customer service, Proficient, 05/01/22
- Work motivation, Proficient, 07/01/22
- Retail customer service, Proficient, 07/01/23
- Retail customer service, Proficient, 05/01/22
- Work style: Reliability, Proficient, 07/01/22
- Customer focus & orientation, Proficient, 05/01/22
Personal Information
Authorized To Work: US
Timeline
Style Consultant/ Ulta Beauty
Target
11.2024 - Current
Esthetician
Sophisticare
08.2024 - 01.2025
Associate Trainer/Cashier
Panera Bread
11.2022 - 09.2023
Retail Sales Associate/Customer Service/Cashier
Eblens
12.2021 - 12.2022
Sandwich Artist/Cashier
Subway
06.2021 - 03.2022
Licensed Esthetician - Esthetics
Cortiva Institute-School of Massage Therapy
International Institute of Cosmetology -
International Institute of Cosmetology
High school diploma -
Bristol Eastern High School