Katherine Guevara
Lost Creek,WV
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
14
14
years of professional experience
Work History
EDDA
Peak Dental Services
04.2019 - 06.2024
- Engaged and ready to work at all assigned shift times
- Excellent positive attitude and customer service skills
- Built a loyal patient following; frequently requested by patients to serve as their dental assistant
- Educate the patients and address their questions and/or concerns
- Maintain clean, sterile and positive environments optimizing patient comfort and safety
- Clean, sterilize and prepare the equipment and operatory, per the organization's procedures and guidelines, prior to a patient’s appointment
- Take, develop and mount accurate, high quality radiographs
- Remove excess supragingival cement from crowns, bridges with hand instruments
- Preliminary fit crowns to check contacts and adjust occlusion outside of mouth
- Fabricate temporary restorations or custom impressions from preliminary impressions
- Apply pit and fissure sealants
- Place, Adjust, Contour, and Polish Composite
- Polish teeth to remove stains and soft deposits and discuss oral hygiene instructions
- Computer proficiency and the ability to learn new programs as required
- Ability to multi-task and remain calm in a rapidly changing environment
- Ensured 100% availability of all clinic supplies through timely supply ordering and vigilant inventory check
- Take alginate impressions and trim models
- Perform weekly spore testing
- Responsible for greeting, timely patient registration, check in and check out procedures
- Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted
- Conduct treatment consultations with all new patients and with existing patients when new treatment plans are created
- Verify patient's insurance coverage
- Collect copay from patients and enter into the POS system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Maintained a high level of confidentiality when handling sensitive client information.
- Ensured accuracy in data entry tasks, minimizing errors and ensuring complete record-keeping for clients'' accounts.
- Served as a reliable resource for clients seeking clarification about their policies or claims processes.
- Contributed to team success by consistently meeting or exceeding performance goals and deadlines.
EDDA
Care Smiles Orthodontics
07.2016 - 04.2019
- Dolphin Management Software knowledgeable
- Assist the doctor with bracket and appliance placement
- Untie/Adjust and place new wires
- Repairing broken brackets
- Take digital x-rays and facial photos
- Impressions for essix, hawleys, and RPE
- Poured/trimmed models
- Scanning for Invisalign
- Sterilization of instruments
- Scheduled patient’s future appointments
- Assist Lead Assistant with OSHA requirements
- Order and Stock supplies
- Prepare, breakdown, disinfect and sterilize treatment rooms and instruments
- Respect and follow directions from the Lead Assistant.
EDDA
Dentista Para Todos
05.2013 - 06.2016
- Greet and prepare patients for treatment in a timely and professional way
- Professional, friendly and have the ability to work well with others
- Strong leadership qualities
- Update health histories and help with charting
- Eaglesoft Management Software knowledgeable
- Polished teeth to remove stains and soft deposits and discuss oral hygiene instructions
- Make quality radiographs
- Take dental impressions, pour and trim
- Assisted the dentist in four-handed dentistry, suctioned fluids, and mixed materials
- Sterilize and prepare instruments
- Prepare proper tray setups prior to dental procedures
- Disinfect and prepare treatment rooms
- Trained by doctors to place restoratives, pack chords, take crown impressions and cement crowns.
Call Center Representative
Eisner Health
06.2010 - 12.2012
- Provide great customer experience to ensure a WOW on every call
- Strong problem solving and analytical skills
- Answer all incoming calls, directs questions and messages to appropriate staff or department, and provides information to existing and potential patients regarding clinic services
- Demonstrate excellent communication and computer skills
- Confirm appointments for the coming day(s) by calling patients
- Verify patient’s insurance eligibility as needed or indicated
- Handles patient information with utmost respect and confidentiality
- Ability to read, write, and speak English and Spanish.
Education
Dental Assisting Diploma -
American Career College
06.2013
High School Diploma -
West Adams Preparatory
06.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Claims Processing
- Data entry proficiency
- Appointment Scheduling
References
- Tiffany Masse, Office Manager (719)599-0665
- Dr. Hoang Nguyen, 1344 S Chambers Rd, Aurora, CO, 80017, (303) 337-2999
- Dr. Jeffrie Maneepetasut, 4606 Hollywood Blvd, Los Angeles, CA, 90027, (323) 663-3850
Languages
Spanish
Native or Bilingual
Timeline
EDDA
Peak Dental Services
04.2019 - 06.2024
EDDA
Care Smiles Orthodontics
07.2016 - 04.2019
EDDA
Dentista Para Todos
05.2013 - 06.2016
Call Center Representative
Eisner Health
06.2010 - 12.2012
Dental Assisting Diploma -
American Career College
High School Diploma -
West Adams Preparatory
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