Katherine Gutierrez
St. Petersburg,FL
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level receptionist position to help launch career while achieving company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Assistant
Self-employeed
Lutz, FL
01.2018 - Current
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Maintained confidential files related to personnel records or other sensitive information.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Prepared documents such as reports, presentations, agendas, and correspondence.
Call Representative
Allstate
Largo, FL
09.2016 - 06.2017
- Assisted customer with roadside services
- Trained new personnel regarding company operations, policies and services
- Recommended products to customers, thoroughly explaining details
- Educated customers about billing, payment processing and support policies and procedures
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Receptionist
Haciendas De Santa Isabel
Santa Isabel, PR
08.2014 - 07.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Collected room deposits, fees and payments
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Education
Bachelor's Degree - Digital Arts
Saint Petersburg College
08.2023
Associate Degree - Nursing
InterAmerican University of Puerto Rico
07.2016
Skills
- Leadership
- Microsoft Office
- Verbal and written communication
- Scheduling
- Conflict resolution
- Report Writing
- Calendar Management
- Personal Correspondence
- Call Screening
- Medical Terminology
- Guest Relations
- Stock Maintenance
- Critical Thinker
Certification
- Associate degree in Nursing
- Med Tech certification
- Home Aid and CPR certification.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Personal Assistant
Self-employeed
01.2018 - Current
Call Representative
Allstate
09.2016 - 06.2017
Front Desk Receptionist
Haciendas De Santa Isabel
08.2014 - 07.2016
Bachelor's Degree - Digital Arts
Saint Petersburg College
Associate Degree - Nursing
InterAmerican University of Puerto Rico
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