Katherine Gutierrez
Los Angeles,CA
Summary
Reliable and upbeat, successful at promoting customer loyalty and satisfaction. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Social Media Manager
Omipotence
Los Angeles, CA
01.2020 - Current
- Organized and maintained packing supplies to streamline workflow.
- Implemented best practices for maintaining a clean and safe work environment.
- Managed daily social media interactions, responding promptly to audience inquiries and feedback.
- Collaborated with cross-functional teams to align social media strategies with marketing goals.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Library Technician
LAUSD
Los Angeles, CA
08.2021 - Current
- Collaborated with management to create promotional strategies that increased customer engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Analyzed sales trends to identify opportunities for product placement and marketing initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed transactions accurately while maintaining a balanced cash drawer.
- Assisted customers with inquiries, providing exceptional service and enhancing satisfaction.
- Managed inventory levels, ensuring product availability and reducing stock discrepancies.
Education
Bachelor of Science -
California State University, Los Angeles
Los Angeles, CA12-2023
Skills
- Customer assistance
- Cash handling
- Time management skills
- Customer relations
- Professionalism and courtesy
- Product knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Library Technician
LAUSD
08.2021 - Current
Social Media Manager
Omipotence
01.2020 - Current
Bachelor of Science -
California State University, Los Angeles