Katherine Hager

• Ensured employees received training before patient interactions.
• Provided clinical oversight for staff and services.
• Facilitated communication among physicians, nurses, and administrators.
• Implemented strategies to enhance patient safety measures facility-wide.
• Monitored patient progress to guarantee quality care delivery.
• Educated patients on treatment plans, medications, and lifestyle adjustments.
• Collaborated with departments to coordinate health services across facilities.
• Maintained compliance with state and federal regulations in clinical services.

Oversaw daily operations of social work department to ensure compliance with standards.

• Supervised healthcare staff to maintain regulatory adherence and quality of care.
• Provided crisis intervention services during acute distress and emergency situations.
• Educated clients on effects of stress, substance abuse, and lifestyle choices on wellbeing.
• Promoted positive coping mechanisms including mindfulness exercises and relaxation techniques.
• Participated in multidisciplinary team meetings to enhance patient care strategies.
• Assisted clients in developing essential life skills such as communication and decision-making.
• Maintained accurate records of client progress and therapeutic interventions.

• Assessed risk management practices to identify improvement opportunities.
• Organized stakeholder meetings to discuss new initiatives and risk management strategies.
• Facilitated workshops educating employees on effective risk management techniques.
• Provided guidance on best practices for risk management processes.
• Developed training materials focused on effective risk management practices.
• Investigated customer complaints regarding safety concerns and policy violations.
• Collaborated with stakeholders to establish a consumer lending risk management program addressing compliance risks.
• Created and communicated quarterly scorecards measuring control effectiveness across business units.

• Facilitated interdisciplinary meetings to identify patient needs and design interventions.
• Educated caregivers on importance of emotional support during illness and recovery.
• Coordinated referrals to community resources, including housing and financial assistance programs.
• Arranged discharge planning services, ensuring transportation and home care post-hospitalization.
• Collaborated with healthcare professionals to develop comprehensive treatment plans.
• Counseled individuals with chronic illnesses on symptom management and positive outlook strategies.
• Created individualized care plans in partnership with healthcare teams.
• Delivered end-of-life counseling and emotional support to patients and families.