Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katherine Haines

Cape Elizabeth

Summary

Adept at enhancing operational efficiency and customer satisfaction, my tenure at the Army National Guard showcased my ability to ensure transportation safety and manage stress effectively. With a strong work ethic and exceptional customer service skills honed at Dockside Grill, I excel in high-pressure environments, significantly reducing accidents and boosting team cohesion.

Overview

4
4
years of professional experience
1
1
Certification

Work History

88M Motor Transport Operator

Army National Gaurd
05.2021 - Current
  • Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
  • Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
  • Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
  • Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.

Waitress

Dockside Grill
08.2021 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

No Degree -

Southern Maine Community College
South Portland, ME

High School Diploma -

Cape Elizabeth High School
Cape Elizabeth, ME
05-2021

Skills

  • Physical stamina and endurance
  • Hazardous materials handling
  • First aid training
  • Transportation safety regulations
  • Stress management techniques
  • Strong work ethic
  • Customer service
  • Time management
  • Safe driving
  • Dependable and reliable
  • Loading and unloading
  • Decision-making
  • Heavy lifting
  • Transportation safety

Certification

  • Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.

Timeline

Waitress

Dockside Grill
08.2021 - 08.2024

88M Motor Transport Operator

Army National Gaurd
05.2021 - Current

No Degree -

Southern Maine Community College

High School Diploma -

Cape Elizabeth High School

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Katherine Haines