Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Halbrook

Portsmouth,RI

Summary

Self-disciplined military officer with demonstrated success in leading tactical operations. Skilled in crisis management, personnel supervision and mission execution with mastery of information systems and equipment. Strong emotional intelligence and committed to successfully handling stress in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Division Leading Petty Officer

Naval Computer And Telecommunications Station HR
05.2022 - Current
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Coordinated activities of subordinate personnel to support mission success.
  • Monitored and assessed mission progress and provided updates to command.
  • Led team in developing strategic plans to meet operational objectives.
  • Prepared and delivered investigative reports and briefings.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Leverages excellent oral and written communication skills to interact professionally with staff and clients.
  • Maintained daily report documents, memos and invoices.

Assistant Network Engineer

United States Pacific Command Headquarters
08.2018 - 04.2022
  • Recommended network security standards and upgrades to management.
  • Troubleshot complex multi-vendor network service provider issues.
  • Assisted with implementation and support of network monitoring tools.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Provided detailed network diagrams and procedural guidelines.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Integrated data, voice and video networks for use in multi-site installations.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Recommended options for disaster recovery and remote access security.
  • Collaborated with teams in disaster planning, network backup and recovery process monitoring.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.
  • Planned implementation of network enhancements and upgrades.
  • Protected forensic value of data and established monitoring and incident reporting and response procedures.
  • Collaborated with engineering to report issues, manage project deliverables and provide status reports.
  • Analyzed and defined network requirements, optimization and support for VTC projects.
  • Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Applied critical thinking and research to address complex issues.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Completed job reports and logs immediately following service calls.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
  • Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
  • Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
  • Maintained projectors and monitors and oversaw maintenance and repairs involving external vendors.
  • Pulled and terminated variety of cables.
  • Set up projectors, laptops and microphones for live presentations.
  • Provided technical support to event staff and presenters, reducing technical issues and delays.
  • Programmed and operated audio-visual equipment to support seamless live events.

Help Desk Technician

USS Farragut DDG 99 USN
04.2015 - 04.2018
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Documented support interactions for future reference.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Configured hardware and granted system permissions to new employees.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Maintained and updated 4 customer service database.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.

Education

High School Diploma -

Pine Tree High School
Longview, TX
05.2013

Skills

  • Equipment Preventive Maintenance
  • Discipline and Focus
  • Conduct Standards
  • Communications Equipment Operation
  • Maintenance Supervision
  • Technical Expertise
  • Systems Administration
  • Software Updates

Timeline

Division Leading Petty Officer

Naval Computer And Telecommunications Station HR
05.2022 - Current

Assistant Network Engineer

United States Pacific Command Headquarters
08.2018 - 04.2022

Help Desk Technician

USS Farragut DDG 99 USN
04.2015 - 04.2018

High School Diploma -

Pine Tree High School

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Katherine Halbrook