Katherine Halliday

Work History

House Manager

Carol Condit

Potsdam

01.2012 - Current

Developed systems for efficient management of daily operations in the house.
Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
Created processes for maintaining security protocols within the house premises.
Managed and paid all bills.
Expertly cleaning all quarters on a daily, weekly and monthly basis.
Promptly shopped and organized any items requested or required.
Received and stocked all items delivered, then promptly processed any waste from said shipments.
Chauffeured to all requested locations.
Eased the burden of the home by proactively undertaking all household needs.
Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
Established standards for cleanliness, hygiene, and orderliness throughout the house.
Coordinated with outside contractors on all renovations or remodeling projects.
Implemented policies to ensure proper use of resources in a cost-effective manner.
Ensured compliance with local health and safety regulations at the residence.
Organized and maintained household inventory records, including supplies and equipment.
Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
Collaborated with multiple departments to maximize workflow and efficiency.
Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Checked inventory for required supplies and made lists for needed cleaning products.
Communicated with maintenance team on damages to repair.
Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Established and enforced procedures and work standards, promoting team performance and safety.
Polished furniture and room accessories to keep all areas bright and fresh.

Sales Associate

The Food Co-Op

Potsdam

02.2010 - 06.2012

Upsold additional items based on customer interests and needs.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Processed credit card transactions quickly and securely.
Conducted inventories on a regular basis to track stock levels.
Processed transactions using a point-of-sale system.
Organized stockroom shelves according to size, color or style.
Provided accurate information about products, prices and services.
Assisted customers with product selection, sizing and styling.
Demonstrated product features and benefits for customers' needs.
Maintained cleanliness of store environment including floors, windows, displays.
Restocked shelves as needed to ensure sufficient inventory levels.
Handled customer complaints in a professional manner.
Greeted customers and provided exceptional customer service.
Maintained up-to-date knowledge of store merchandise and policies.
Engaged customers in friendly, professional dialogue to determine needs.
Helped customers find specific products, answered questions, and offered product advice.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sold various products by explaining unique features and educating customers on proper application or usage.
Developed trusting relationships with customers by making personal connections.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Adhered to company initiatives and achieved established goals.
Worked with fellow sales team members to achieve group targets.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Collected payments and provided accurate change.
Adapted sales strategies based on customer interactions and feedback to improve results.
Received and displayed product shipments on store retail shelves upon delivery.
Assisted in visual merchandising, creating appealing displays that capture customer interest.
Trained new team members in cash register operation, stock procedures, and customer services.
Organized store by returning merchandise to proper areas and restocked displays.
Ticketed, arranged and displayed merchandise to promote sales.
Computed purchases and received and processed cash or credit payment.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Described merchandise and explained use, operation and care.
Answered store and merchandise questions and led customers to wanted items.
Prepared merchandise for purchase or rental.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended, selected and located merchandise based on customer desires.
Maintained records related to sales for store management.
Placed special orders or called other stores to find desired items.
Greeted customers to determine wants or needs.
Cleaned shelves, counters and tables to maintain organized store.
Watched for and recognized security risks and thefts to prevent or handle situations.
Bagged or packaged purchases and wrapped gifts.
Maintained knowledge of sales and promotions, return policies and security practices.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Hotel Manager

The Little Nell Hotel

Aspen, Colorado

05.2006 - 06.2010

Developed strategic plans for increasing occupancy rates and improving overall profitability.
Maintained high standards of quality control, hygiene, health and safety.
Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
Created a positive work environment for staff by providing guidance, support, recognition and motivation.
Ensured that guests received prompt, courteous attention throughout their stay.
Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
Handled guest complaints professionally and efficiently.
Ensured compliance with safety regulations in accordance with local laws.
Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
Handled guest complaints and offered complimentary services for hardship cases.
Mentored new employees, demonstrating best methods for servicing clients and guests.
Managed room allocations and bookings, optimizing occupancy and revenue.
Ensured compliance with all local, state, and federal laws and regulations.
Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
Provided training to staff in customer service, safety, and other topics related to hospitality industry.
Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
Organized staff schedules, balancing workload and operational needs.
Oversaw reservations received from direct calls and provided room availability information.
Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
Developed and enforced operational policies and procedures to improve overall efficiency.
Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
Assisted guests at check-in, providing information on various services within hotel.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Coached staff on strategies to enhance performance and improve customer relations.
Managed team of front desk agents, supervising personnel in issue resolution.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Input and confirmed reservations for guests.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Transmitted and received messages using telephones or telephone switchboards.
Issued room keys and escort instructions to bellhops.
Verified customer credit to establish payment method for accommodations.
Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Responded to and resolved guest issues or complaints.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Built and maintained productive relationships with employees.
Scheduled space or equipment for special programs, meetings and conferences.
Resolved conflicts between staff members or guests when necessary.
Assigned duties and monitored performance of all employees in the hotel.
Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
Monitored customer feedback surveys and took appropriate action based on results.

Reservations Manager and Hostess

Mao Asian Bistro

Denver, Colorado

08.2003 - 06.2005

Coordinated activities between various teams within the organization related to reservations management.
Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
Utilized software applications such as Microsoft Office Suite and hotel-specific programs for day-to-day tasks.
Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
Developed and implemented policies for reservations management.
Identified trends in customer feedback and adjusted services accordingly.
Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
Responded promptly to all customer complaints regarding reservations services.
Provided effective and efficient services to guests measured through key performance metrics.
Assisted guests daily, providing exceptional service and effective problem-solving.
Utilized computer software to keep accurate records of revenue and booking levels.
Reviewed guest information and payment options, checking for accuracy and completeness.
Relayed information on availability, pricing and discounts to customers.
Verified guest information and payment options ensuring accuracy and completeness.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Researched and resolved customer issues.
Reviewed completed work to verify consistency, quality, and conformance.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Proposed or approved modifications to project plans.
Resolved customer inquiries and complaints requiring management-level escalation.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Evaluated individual and team business performance and identified opportunities for improvement.
Assigned work and monitored performance of project personnel.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Produced thorough, accurate and timely reports of project activities.
Greeted guests warmly upon arrival, seating them promptly.
Managed the waiting list, ensuring that all parties were seated in a timely manner.
Greeted customers and provided them with menus.
Monitored customer satisfaction levels throughout their meal experience.
Provided excellent customer service by addressing customer needs promptly.
Demonstrated strong interpersonal skills when interacting with customers.
Maintained a clean and organized dining area.
Communicated clearly with kitchen staff regarding customer orders.
Assisted in preparing the restaurant for opening and closing shifts.
Resolved any customer complaints or issues quickly and professionally.
Ensured compliance with health and safety regulations at all times.
Monitored dining room activity to ensure compliance with health regulations.
Assisted servers in bussing tables when needed during busy periods.
Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Verified reservations and wait times with customers.
Accurately recorded customer information into reservation system.
Performed light cleaning duties, such as wiping down tables or sweeping floors.
Provided menus to customers and answered questions regarding menu items.
Answered phones promptly to record and confirm reservations.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Greeted incoming guests to escort to assigned dining area and present menus.
Greeted customers, answered questions and recommended specials to increase profits.
Greeted guests and gathered information to seat groups or place on waitlist.
Resolved customer service and food-related issues to maintain guest satisfaction.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Built positive relationships with other front-of-house and kitchen staff.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Monitored dining area to assess server capacity and estimate wait times.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Communicated with servers about new tables, changes in food availability and customer comments.
Answered telephone to provide dining information and take reservations.
Stayed attentive to server availability and table turnover to quickly seat guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Accommodated guests with children and special needs to promote comfortable dining experience.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Received and recorded patrons' dining reservations.
Took reservations from patrons by phone or online.
Helped service staff handle demand by distributing food and beverages.
Coordinated dining room staff workflow to foster prompt and courteous service.
Informed patrons of specialties and features.
Directed patrons to lounges and waiting areas.
Accepted payments from guests for dine-in and take-out foods.
Assigned patrons to suitable tables according to server rotation.
Spoke with patrons to drive satisfaction with food and service.
Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Stocked server areas with supplies before, during and after shifts.
Spoke with patrons to make conversation, answer questions or to respond to complaints.

Summary

Overview

Work History

House Manager

Sales Associate

Hotel Manager

Reservations Manager and Hostess

Education

Bachelor of Arts - Drawing

Skills

Timeline

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