Summary
Overview
Work History
Education
Skills
Timeline
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KATHERINE HALLIE FRALIN

Washington,USA

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

8
8
years of professional experience

Work History

Temporary Receptionist

Securities Investor Protection Corporation
Washington, D.C.
04.2024 - 07.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Temporary Expo Customer Service and Sponsorship Representative

Meeting Management Services
Washington, D.C.
03.2024 - 04.2024
  • Delivered timely, responsive, positive customer service support via phone, email, and live chat to exhibitors.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Temporary Property Administrator/Concierge

Cushman & Wakefield
Washington, D.C.
01.2024 - 03.2024
  • Provided customer service support to tenants regarding their leases or complaints about conditions at the property.
  • Assisted in lease administration activities, such as organizing tenant contacts and insurance information, tracking and filing contracts and insurance certificates, and maintaining the property purchase order system.

Intern for Dana Rice Group

Compass
Chevy Chase, MD
01.2022 - 01.2024
  • Supported a 12-person team of agents with daily tasks, including marketing, social media, video presentations, and general client activity.
  • Researched industry trends and competitor strategies to inform decision making.

Gardening/Farm Intern

Elon University
Elon, NC
01.2023 - 05.2023
  • Harvested vegetables according to quality standards.
  • Conducted research into sustainable agricultural techniques such as no-till farming or cover cropping.

Farm Intern

Beach Plum Farm
West Cape May, NJ
06.2022 - 09.2022
  • Assessed crop production yields and made recommendations for improvement.
  • Performed general maintenance tasks such as cleaning out barns, mowing grass, and repairing fences.

Counselor/Trainer

Rokeby Farm Stables
McLean, VA
06.2016 - 09.2022
  • Maintained horse stalls, cleaned and replenished bedding, groomed horses, exercised horses in indoor and outdoor arenas.
  • Supervised youth camps focused on teaching basic horsemanship skills such as saddling a horse or safe horse handling.

Volunteer

Marcus Goodwin Campaign
Washington, D.C.
09.2020 - 12.2020
  • Promoted campaign message to voters through in-person and door-to-door interactions.
  • Distributed literature and promotional materials in support of the candidate's platform.

Education

Bachelor of Science - Environmental and Sustainability Studies, Human Ecology

Elon University
Elon, NC
05.2023

Skills

  • Administrative Support
  • Scheduling
  • Multi-line telephone skills
  • Meeting Preparation
  • Calendar Management
  • Complaint resolution

Timeline

Temporary Receptionist

Securities Investor Protection Corporation
04.2024 - 07.2024

Temporary Expo Customer Service and Sponsorship Representative

Meeting Management Services
03.2024 - 04.2024

Temporary Property Administrator/Concierge

Cushman & Wakefield
01.2024 - 03.2024

Gardening/Farm Intern

Elon University
01.2023 - 05.2023

Farm Intern

Beach Plum Farm
06.2022 - 09.2022

Intern for Dana Rice Group

Compass
01.2022 - 01.2024

Volunteer

Marcus Goodwin Campaign
09.2020 - 12.2020

Counselor/Trainer

Rokeby Farm Stables
06.2016 - 09.2022

Bachelor of Science - Environmental and Sustainability Studies, Human Ecology

Elon University

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KATHERINE HALLIE FRALIN