Katherine Hargrove
Norman,OK
Summary
Dynamic hospitality professional with extensive experience with customer service, excelling in quality control and client communication. Proven ability to train staff and maintain a clean environment, consistently achieving high customer satisfaction. Outgoing and flexible, I thrive in fast-paced settings while delivering exceptional service and operational excellence.
Overview
15
15
years of professional experience
Work History
Barista
T.E.A. Cafe
Norman, Oklahoma
02.2024 - Current
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Created signs and displays to advertise store products or events.
- Managed cash register and processed transactions with accuracy and integrity.
- Managed timely preparation of orders for various online delivery platforms.
Bartender, Server
Finley's Bar and Grill
Round Rock, AZ
06.2020 - 04.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Followed regulations and proper procedures of Texas Alcoholic Beverage Commission.
Professional Cleaner
Welcome Home Cleaning
Georgetown, TX
06.2020 - 04.2023
- Created inventory checklists and stocked housekeeping carts.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Reduced cleaning time significantly while maintaining company quality standards.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Sanitized frequented areas and equipment using approved supplies.
Lead Server, Caterer
Babe's Chicken Dinner House
Frisco, TX
07.2013 - 05.2020
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Communicated with event coordinators and facility management to ensure adequate and appropriate accommodations
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Took to-go orders by phone, answered customer questions and informed of accurate wait times.
Receptionist, Worker
DayCare, Training Techniques
Plano, TX
06.2012 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Entered client information into databases quickly and with minimal errors
- Routed incoming mail and messages to relevant personnel without delay.
Hostess
Spaghetti Warehouse
Plano, TX
01.2010 - 06.2012
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seatings
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Distributed food to wait staff quickly to provide excellent customer satisfaction
- Supported waitstaff and other team members in completing tasks
- Trained incoming team members in accordance with company policies and procedures.
Education
Some College (No Degree) - Radiologic Technology
Parker University
Dallas, TXSome College (No Degree) - New Media Art
University of North Texas
Denton, TxHigh School Diploma -
Richardson High School
Richardson, TXSkills
- Quality control
- Hospitality service expertise
- Outgoing and energetic
- Maintaining area cleanliness
- Flexible
- Willingness to learn
- Client communication
- Responsible
- Cash register operation
- Staff training
Timeline
Barista
T.E.A. Cafe
02.2024 - Current
Bartender, Server
Finley's Bar and Grill
06.2020 - 04.2023
Professional Cleaner
Welcome Home Cleaning
06.2020 - 04.2023
Lead Server, Caterer
Babe's Chicken Dinner House
07.2013 - 05.2020
Receptionist, Worker
DayCare, Training Techniques
06.2012 - 07.2013
Hostess
Spaghetti Warehouse
01.2010 - 06.2012
Some College (No Degree) - Radiologic Technology
Parker University
Some College (No Degree) - New Media Art
University of North Texas
High School Diploma -
Richardson High School
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