Katherine Harris
Orlando
Summary
Detail-oriented professional with extensive experience in retail and data entry. Skilled in effective communication and quality assurance, driving customer satisfaction through prompt issue resolution and organized merchandising strategies. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Merchandise Associate
Retail Assistance Corporation
Cave Creek
06.2024 - Current
- Assisted in managing inventory levels and ensuring accurate stock placement.
- Collaborated with team members to maintain store presentation and visual standards.
- Provided excellent customer service by answering inquiries and resolving issues promptly.
- Organized promotional materials and product signage to enhance customer engagement.
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Reorganized sales floor to optimize customer flow and improve product visibility.
Data Collector
Retail Data Solutions
Glen Allen
09.2013 - Current
- Reported findings to management for analysis and strategic planning.
- Performed data entry operations using various software applications.
- Verified the accuracy of entered information before it was included in a report or database.
- Stayed on top of daily workload with speed and efficiency.
- Maintained records of all collected data according to established guidelines and protocols.
- Kept data secure and followed proper procedures for uploading and transmitting information.
- Utilized mobile applications for efficient data entry and management.
Customer Service Representative
West At Home
Cave Creek
09.2013 - 06.2015
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers about promotions and new products effectively.
- Handled high-volume calls while ensuring customer satisfaction remained a priority.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Merchandise Associate
Procter & Gamble Co
Cincinnati
09.1999 - 05.2013
- Conducted regular audits of merchandise displays to ensure compliance with company guidelines.
- Trained new associates on store policies, procedures, and operational best practices.
- Organized promotional materials and product signage to enhance customer engagement.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
Education
Associate of Arts - Travel Fundamentals
Southeastern Academy
Kissimmee, FL06-1980
Skills
- Data entry
- Mobile application usage
- Record accuracy
- Customer relationship management
- Quality assurance
- Team collaboration
- Effective communication
- Research protocols
- Hand-held devices
- Computer proficiency
- Professionalism
Timeline
Merchandise Associate
Retail Assistance Corporation
06.2024 - Current
Data Collector
Retail Data Solutions
09.2013 - Current
Customer Service Representative
West At Home
09.2013 - 06.2015
Merchandise Associate
Procter & Gamble Co
09.1999 - 05.2013
Associate of Arts - Travel Fundamentals
Southeastern Academy