Katherine Harry
Parma,OH
Summary
Hardworking Office Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Receptionist
University Hospitals
11.2022 - 03.2024
- Greet patients upon arrival and check in for appointment
- Performs patient registration, insurance verification, scheduling, and copay collection
- Answer all incoming phone calls
- Check out patients at departure and provide after visit summary
- Recruits, enrolls, and educates patient on My Chart
- Relays staff messaging
- Help room patients and obtain vital signs
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Customer Care Coordinator
The Reserves Network
08.2019 - 05.2022
- Point of contact for staff, visitors, and tenants
- Responsible for fulfilling day-to-day front office functions
- Human Resource duties
- Scheduling new hire orientations
- Interview candidates to start the hiring process
- Loading onboarding paperwork in Avionte.
Noon Monitor
Parma City Schools
10.2018 - 08.2019
- Provide daily safe and constant supervision to children in the classroom and outdoors
- Apply behavior techniques in enforcing school discipline in an appropriate context
- Provide Clerical functions such as writing up discipline forms when necessary.
Customer Service Representative
ABC Packaging Direct, LLC
07.2014 - 11.2016
- Acted as first point of contact via phone and website inquiries
- Interviewed all new sales leads and directed customer to appropriate point of contact
- Communicated messages from established customers to their Project Manager via Microsoft Outlook
- Created specific content tailored to customers' desires via Postwire link
- Incorporated Microsoft Office, Salesforce and Hubspot CRM, and company specific templates and forms to provide administrative support.
Patient Service Representative
Cleveland Clinic Foundation
10.1999 - 04.2008
- Operated multi-line telephone switchboard, while providing information and scheduling appointments, registering patients, verifying insurance via Epic
- Checked in patients at arrival time and Discharged patients upon leaving and scheduling the tests and consultations ordered by the provider
- Collected 100% of daily Co-Pays and prepared end of day report
- Recruits, enrolls, and educates patient on My Chart online medical record
- Generated staff provider reschedules and notified patient of change in schedule
- Demonstrated ability to switch from one task to another in a fast-paced environment
- Thrived in many areas throughout my tenure in Central Scheduling and at the Internal Med/Family Medicine/Pediatric Desk, and filled in as Main Operator and in Charge Entry when short staffed.
Medical Assistant
Dr Yong Jae Song
08.1995 - 06.1999
- Managed financial records and performed bookkeeping such as handling credit or collections, posting payments, and mailed monthly statements to patients
- Prepared and submitted claim forms to Insurance companies weekly for payment of services
- Maintained the facility with necessary supplies, equipment and instruments
- Conducted EKG and Stress Testing on patients, and collected urine and blood samples and prepared for lab processing
- Answered phones, scheduled appointments, and prepped daily charts.
Education
Associate in Business Technology -
Cuyahoga Community College
Parma, OHHigh School Diploma -
Valley Forge High School
Parma, OH05.1995
Skills
- Salesforce CRM
- Microsoft Word
- Excel
- Access
- PP
- Epic
- Basic knowledge of QuickBooks
- Avionte
- Typing 50 WPM
- Medical Terminology
- Ability to communicate clear and concise
Certification
- Ohio Educational Aide Permit
- Ohio Notary Public
Hobbies and Interests
- Exercise
- Swimming
- Baking
- Childcare
Timeline
Medical Receptionist
University Hospitals
11.2022 - 03.2024
Customer Care Coordinator
The Reserves Network
08.2019 - 05.2022
Noon Monitor
Parma City Schools
10.2018 - 08.2019
Customer Service Representative
ABC Packaging Direct, LLC
07.2014 - 11.2016
Patient Service Representative
Cleveland Clinic Foundation
10.1999 - 04.2008
Medical Assistant
Dr Yong Jae Song
08.1995 - 06.1999
Associate in Business Technology -
Cuyahoga Community College
High School Diploma -
Valley Forge High School
Similar Profiles
Sarah SpottsSarah Spotts
Charge Nurse, Surgical Coordinator at University HospitalsCharge Nurse, Surgical Coordinator at University Hospitals
Alisha EmmersonAlisha Emmerson
Patient Transport at University HospitalsPatient Transport at University Hospitals
Carol StranieroCarol Straniero
Regional Clinical Manager at University HospitalsRegional Clinical Manager at University Hospitals
Megan DayMegan Day
Patient Access Representative at University HospitalsPatient Access Representative at University Hospitals
Justin JandiJustin Jandi
Crew Member at DunkinCrew Member at Dunkin