Summary
Overview
Work History
Education
Skills
Languages
Proficiencies
Timeline
Generic

Katherine Hawthorne

Chester,Virginia

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Area Supervisor

Kohls Department Store
06.2019 - Current
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Established clear objectives for each reporting period that aligned with company-wide goals.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
  • Worked well in a team setting, providing support and guidance.

Customer Service Associate

Kohls Department Store
09.2015 - 06.2019
  • Implemented and developed customer service training processes.
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased revenue by cross-selling and upselling products and services.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

Associate of Arts - Liberal Arts And General Studies

John Tyler Community College
Chester, VA
05.2022

Skills

  • Scheduling and Time-Tracking
  • Leadership Development
  • Staff Coaching and Training
  • Critical Thinking
  • Quality Control
  • Team Management
  • Customer Credit Management
  • Administrative Documentation
  • Task Delegation
  • Product Merchandising
  • Project Planning
  • Relationship Building
  • Computer Proficiency

Languages

German
Native or Bilingual

Proficiencies

  • Google Suits Applications
  • Microsoft Applications
  • Human Resources

Timeline

Area Supervisor

Kohls Department Store
06.2019 - Current

Customer Service Associate

Kohls Department Store
09.2015 - 06.2019

Associate of Arts - Liberal Arts And General Studies

John Tyler Community College

Similar Profiles

CREATE PROFILE
Katherine Hawthorne