Katherine Hayes
Summary
I am seeking to maintain a full-time position as an Accounting Technician. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Business Owner
Two Soul Sisters Resale
03.2020 - 10.2023
- Handled business sales, returns and transaction reports.
- Worked with customers to assess needs and propose bundles for their specific needs
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Handled problematic customers to assist in an amicable resolutions and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Organizing data to forecast sales trends for more targeted merchandise purchasing.
- Registered transactions and data on accounting database to track history and safeguard information.
- Evaluated financial records to detect errors and discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Utilized Microsoft Excel and QuickBooks software to manage invoices and payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Operations Team Lead
Ferguson Enterprises LLC
05.2018 - 01.2021
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback to my manager and implemented corrective actions as requested.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database, especially as it related to customer refunds.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled bank accounts to verify accuracy of cash records, including reviewing cash deposits for accuracy prior to bank drop-off.
- Reviewed customer invoices prior to billing to confirm pricing, cost, quantity and product is appropriately entered into the system.
- Reviewed, corrected, and entered all warranty work for the entire district. Contacted customers and sales associates to maximize the customer's warranty needs.
- Built positive relationships with vendors to effectively resolve issues on customers behalf.
Operations Coordinator
Ferguson Enterprises LLC
10.2016 - 05.2018
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist other employees and maintain excellent customer service.
- Observed employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Receptionist
Ferguson Enterprises LLC
01.2016 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients and transfer calls and emails to appropriate sales team
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase requests operations to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Team Lead
Eradico Pest Services
04.2014 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Implemented time-blocking and schedule notifications to optimize time management.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Education
Bachelor of Arts - Operations Management
American InterContinental University
04.2018
Associate of Arts - BA With A Concentration in Criminal Justice
American InterContinental University
02.2012
Skills
- Business Planning
- Staff Management
- Employee Training
- Quality Assurance
- Financial Management
- Customer Service
- Driven and Determined
- Customer Relations
- Purchasing and Planning
- Business Marketing
- Vendor Relationship Management
- Relationship Building
- Budget Control
- Coaching and Mentoring
- Work Planning and Prioritization
- Staff Hiring
- Attention to Detail
- Issue Resolution
- Start-Up Operations
- Operations Management
- Strategic Decision-Making
- Sales Development
Timeline
Business Owner
Two Soul Sisters Resale
03.2020 - 10.2023
Operations Team Lead
Ferguson Enterprises LLC
05.2018 - 01.2021
Operations Coordinator
Ferguson Enterprises LLC
10.2016 - 05.2018
Receptionist
Ferguson Enterprises LLC
01.2016 - 10.2016
Team Lead
Eradico Pest Services
04.2014 - 01.2016
Bachelor of Arts - Operations Management
American InterContinental University
Associate of Arts - BA With A Concentration in Criminal Justice
American InterContinental University
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