Katherine Heffernan-Sniffen
Las Vegas,NV
Summary
Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results in Strateic Sourcing and contracting. Dedicated to continuously improving professional knowledge and business operations by applying skills learned throughout career and individual job responsibilities. Strong history of meeting company needs with consistent and organized practices.
Overview
11
11
years of professional experience
Work History
Senior Manager, Technology Strategic Sourcing
MGM Resorts International - CORP
Las Vegas , NV
01.2022 - Current
- Provided strategic direction to departmental heads regarding managed services resource allocation.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Developed long-term relationships with key stakeholders, internal business/IT partners and suppliers.
- Performed financial analysis to inform discussions with partners and make strategic decisions.
- Established and managed effective communication channels within the organization between different departments such as Legal and Privacy counsel, Data Security, Cyber/IS and Risk Management.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Contributed towards departments annual savings goal.
- Oversaw vendor relationships to foster performance monitoring (SLA), issue resolution and statement of work reviews.
- Reviewed, redlined and negotiated various types of contracts from master agreements, amendments, order documents to change orders.
- Managed between 25-40 different contracts continuously, with individual spend varying up to $5 Million.
- Managed contracts using department's operational tools for project management and cost savings tracking.
- Collaborated and contributed towards internal process change and Strategic Sourcing involvement.
- Managed technology related RFP's with up to 6 supplier participants.
Assistant Manager, Technology Strategic Sourcing
MGM Resorts International - CORP
Las Vegas , NV
01.2020 - 01.2021
- Supported objectives, checkpoints and timelines, self-managing to meet project tasks and expectations.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs, policy and champion change.
- Created detailed reports on project progress for senior management review.
- Understood and followed oral and written directions.
- Reviewed and redlined various contract documents such as amendments, NDA's, statement of work and change orders.
Purchasing Coordinator
MGM Resorts International - CORP
Las Vegas , NV
09.2016 - 01.2020
- Primary function is maintaining the customer service inbox. Responding to inquiries via e-mail and phone calls from property users and suppliers regarding purchase orders and invoicing. Assisting with vendor onboarding and credit applications.
- Working with multiple procurement and accounts payable systems and Microsoft office products.
- Providing guidance to our internal guests and training new team members on our supportive roles.
- Specifically assigned for hypercare support and training contact when rolling out a new procurement system at the hotel properties.
- Selected four times to be involved in a cross functional workshop to improve areas of our purchasing to payment process, specifically implementing a case management and optimal customer service model. In addition, assisting with writing a procedure for any change requests to an existing supplier’s payment term.
- Assisting with special projects such as resolving aging reports and supplier contact information updates.
Casino VIP Services Clerk
MGM Grand
Las Vegas , NV
07.2013 - 09.2016
- Working directly with managers and supervisors daily, tasked with duties such as agent booking reports, productivity reports, running arrival reports and coding tickets and entry for upcoming events.
- Compiling monthly MGM charter invoices; evaluating each players’ gaming activity to ensure criteria is met and verifying the correct charges to bill.
- Duties also include adjusting billing statements on past folios by analyzing the players’ compensation limit, based on gaming activity and settling skipped charges on casino reservations in a timely manner.
- Inventoried and ordered materials, supplies and services.
- Assisted customers with inquiries and complaints in a professional manner.
- Delivered messages and ran errands.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV05-2005
Skills
- Market Analysis
- Management
- Cross-Functional Communication
- Communication
- Interpersonal
- Time Management
- Microsoft Word, Outlook and Excel
Timeline
Senior Manager, Technology Strategic Sourcing
MGM Resorts International - CORP
01.2022 - Current
Assistant Manager, Technology Strategic Sourcing
MGM Resorts International - CORP
01.2020 - 01.2021
Purchasing Coordinator
MGM Resorts International - CORP
09.2016 - 01.2020
Casino VIP Services Clerk
MGM Grand
07.2013 - 09.2016
High School Diploma -
Sierra Vista High School
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