Katherine Henao
Forest Hills,NY
Summary
With over a decade of healthcare experience, I specialize in optimizing surgical operations, enhancing patient safety, and improving care quality. At Weill Cornell Medicine, I manage surgical schedules, streamline resource allocation, and ensure seamless collaboration among care teams to uphold high standards of patient care.
My mission is to drive operational excellence and patient-centered outcomes through strategic initiatives and teamwork. I am motivated by opportunities to enhance efficiency and safety while fostering a culture of quality in healthcare delivery.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Practice Specialist Colo-Rectal Surgery
Weill Cornell Medicine
Manhattan, New York
10.2024 - Current
- Managed surgical schedules, ensured resource availability, and optimized patient flow for improved outcomes.
- Led initiatives to enhance efficiency, patient safety, and care quality in the surgical department.
- Collaborated with surgeons and staff to drive operational excellence and maintain high standards of care.
Senior Patient Care Coordinator Radiology
Weill Cornell Medical College
New York, NY
06.2015 - 10.2024
- Managed daily practice operations, including patient scheduling, biopsies, clinical reviews, and prior authorization requests to ensure a smooth workflow and patient satisfaction.
- Supervised and trained new staff, fostering a supportive and high-performing team environment.
- Led conflict resolution efforts to maintain optimal workflows and enhance team cohesion.
Mortgage Loan Processor
JP Morgan Chase
Long Island, New York
09.2013 - 03.2014
- Processed various types of mortgages, including FHA, VA, and conventional loans, ensuring compliance with regulatory requirements.
- Collaborated with borrowers to streamline the loan application process and ensure high customer satisfaction.
- Managed loan submission packages and coordinated with underwriting departments to meet deadlines.
- Ordered and reviewed title insurance, appraisals, loan payoffs, flood certifications, tax certificates, and surveys to thoroughly assess all documents before submission to underwriting.
Private Client Statement Analyst
JP Morgan Private Bank
Manhattan, New York
05.2012 - 09.2013
- Managed the preparation and delivery of financial statements and investment reports for high-net-worth clients.
- Acted as a primary liaison for clients, addressing inquiries and providing insights on investment performance.
- Collaborated with financial advisors to develop customized financial strategies aligning with client objectives.
Purchase and Sales Analyst Fixed Income
JP Morgan Chase Bank NA
Manhattan, New York
06.2010 - 05.2012
- Analyzed fixed income sales and purchase transactions to optimize pricing and enhance trading strategies.
- Collaborated with traders and portfolio managers to ensure accurate trade execution and timely settlement.
- Maintained reports on inventory levels, trade performance, and market conditions to support decision-making.
Municipal Bonds Trade Support
J.P. Morgan Private Bank
Manhattan , NY
07.2007 - 06.2010
- Provided comprehensive support for municipal bond trading activities, assisting with execution, settlement, and reconciliation.
- Coordinated with various departments to ensure timely and accurate trade processing and adherence to regulatory standards.
- Collaborated with clients to address inquiries and resolve issues related to trade execution and settlement.
Back Office Operation Analyst
Bear Stearns & Co
Brooklyn, New York
11.2004 - 06.2007
- Assist the Vice President with Core Operations Department in multiple areas to oversee the settlement of Domestic Securities, Syndicate Operations, Enhanced Stock Loan, Tri-Party, IPO Tracking and ADR
- Handle Syndicate Initial Public Offering Tracking System Analyze and resolve discrepancies receivables incoming trades by working with other Bear Stearns departments
- Responsible for processing, balancing, and settling daily Trade Settlement activity in excess $15 billion
- Reconcile and manage trades received and delivered into and out of the firm utilizing Bear Stearns internal cage 3 systems and Depository Trust Company
Education
MBA - Health Services And Management
DeVry University Keller
04.2022 - 09.2023
Bachelor of Arts - Communication Arts And Liberal Arts
St. John's University
09.2000 - 06.2004
Certified - Medical Billing And Coding
DeVry University
Downers Grove, IL 07.2021 - 04.2022
Skills
- Proficient in office management and administrative tasks
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Skilled in team leadership, coaching, and motivation
- Fluent in Spanish, with exceptional interpretation skills
- Proficient in medical billing, coding, and healthcare administration software
- Advanced ability to organize and prioritize tasks
- Strong interpersonal skills and ability to work effectively in a team environment
- Exceptional attention to detail and quality focus
- High energy and flexibility to thrive in a fast-paced, deadline-driven environment
References
Available upon request.
Timeline
Practice Specialist Colo-Rectal Surgery
Weill Cornell Medicine
10.2024 - Current
MBA - Health Services And Management
DeVry University Keller
04.2022 - 09.2023
Certified - Medical Billing And Coding
DeVry University
07.2021 - 04.2022
Senior Patient Care Coordinator Radiology
Weill Cornell Medical College
06.2015 - 10.2024
Mortgage Loan Processor
JP Morgan Chase
09.2013 - 03.2014
Private Client Statement Analyst
JP Morgan Private Bank
05.2012 - 09.2013
Purchase and Sales Analyst Fixed Income
JP Morgan Chase Bank NA
06.2010 - 05.2012
Municipal Bonds Trade Support
J.P. Morgan Private Bank
07.2007 - 06.2010
Back Office Operation Analyst
Bear Stearns & Co
11.2004 - 06.2007
Bachelor of Arts - Communication Arts And Liberal Arts
St. John's University
09.2000 - 06.2004
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