Katherine Hennes
Kaukauna,WI
Summary
A proven leader and adept barista at Brewed Awakenings Cafe, excelled in creating specialty beverages and enhancing customer satisfaction. Mastered espresso machine operation and cash handling, boosting sales through personalized service and efficient team training. Demonstrated exceptional time management and friendly demeanor, fostering a positive and productive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Brewed Awakenings Cafe
08.2024 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created specialty vegan and gluten free menus.
- Designed seasonal beverage menus.
- Used POS system to accurately enter orders and process payments.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
Shit Leader
Culver's Restaurant
01.2020 - 08.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Associate of Arts - Culinary
Fox Valley Technical College
Appleton, WI05-2026
Skills
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Team Leadership
- Adaptive and creative
- Espresso machine operation
- Safe Food Handling
- New Hire Training
- Time Management
- Complex Problem-Solving
- Food handling
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Barista
Brewed Awakenings Cafe
08.2024 - Current
Shit Leader
Culver's Restaurant
01.2020 - 08.2024
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Associate of Arts - Culinary
Fox Valley Technical College
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