KATHERINE HEON
Somersworth,NH
Summary
Resourceful Sales Support & Contract Administration Manager offering years of experience and history of success coordinating and monitoring operations across various departments. Effective problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of deliverables.
Overview
43
43
years of professional experience
Work History
Manager, Sales Support, Purchasing & Inventory
KOENIG & BAUER KAMMANN US INC.
Portsmouth, United States
05.2012 - Current
- Maintain and review computerized records of items purchased and costs associated with purchases.
- Negotiate with suppliers, vendors, and other representatives.
- Check items received against items ordered by verifying receipts.
- Research suppliers based on availability, quality, selection, and price.
- Accomplish multiple tasks within established timeframes.
- Negotiate policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Evaluate report data to proactively adjust and enhance operations.
- Manage projects from procurement to commission.
- Maintain open communication by presenting regular updates on project status to customers.
- Support timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Increase profits through providing excellent customer service, following established guidelines and auditing sales reports.
Supervisor, Contract Administration
Goss International
Durham, NH
04.1979 - 05.2012
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Provided supportive link between external customers and internal operations.
- Consulted with manager on departmental policies and projects.
- Drafted agendas, recorded minutes and created documents for meetings.
- Maintained compliance with company policies, objectives and communication goals.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Skills
- Sales Records Management
- Contract Management & Obligations
- Profitability / Margin Analysis
- Account Management
- Shipping and Receiving Oversight & Inventory Records
- Effective Customer Service & Complaint Resolution
- Payment Collection
- Vendor Negotiations
Timeline
Manager, Sales Support, Purchasing & Inventory
KOENIG & BAUER KAMMANN US INC.
05.2012 - Current
Supervisor, Contract Administration
Goss International
04.1979 - 05.2012
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