Katherine Hernandez

• Addressed customer inquiries with a patient and positive approach, aiming to create a stellar first impression.

• Offered valuable and informative technical support to customers, guiding them through product usage and installation.

• Effectively managed customer complaints through active engagement, meticulous research, and adept issue resolution.

• Facilitated customer payments to ensure prompt and accurate order fulfillment.

• Maintained precise documentation of both outgoing and incoming calls for record-keeping purposes.

• Stayed in constant communication with staff members to remain updated on available volunteer opportunities and upcoming events.

• Contributed to the seamless execution of engaging and enjoyable events by actively participating in their organization and planning.

• Assisted individuals facing challenges by directing them to the tools and resources essential for their healing journey.

• Ensured that facilities were consistently clean, orderly, and operational to fulfill program requirements.

• Addressed issues proactively, anticipating and addressing both present and future community needs.

• Offered administrative assistance to department leads in event organization and coordination efforts.