Katherine Hernandez
Burlington,NJ
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Data Entry Operator 3 - Office of New Americans
State Of New Jersey Department Of Human Services
12.2021 - Current
- Provide technical assistance and administrative support for the Office of New Americans.
- Work collaboratively with other state government offices/departments and with federal partners, providing technical support as needed.
- Secure and protect data from unauthorized access by complying with security protocols.
- Enter, verify, update, and edit data entry information as needed on online tracking information resources and Excel spreadsheets.
- Research valuable information for the department and create technical and data reports as needed.
- Review, enter, and upload all medical documentation on New Jersey Refugee Health Tracking System ensuring the information is in terms with federal guidelines and monitoring accuracy.
- Arrange and manage meeting processes such as scheduling and creating agendas; Participate and log minutes from meetings for different teams.
- Verified data files before entry to maintain high data accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Developed data entry policies and procedures in compliance with department's standards.
Cashier/Receptionist Coordinator
Route 33 Nissan
09.2017 - 05.2023
- Answered phones promptly and directed incoming calls to thecorrect offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels for all departments including service, sales, etc.
- Answered questions about store policies and addressed customer concerns.
- Provided clerical support to company employees by copying, scanning, faxing, and filing documents.
- Acted as the first point of contact and set appointments for service customers.
Data Entry Operator 1
State Of New Jersey Department Of Labor
10.2018 - 12.2021
- Provide program, technical, and administrative support to the department.
- Perform general work activities in support of office systems such as data entry, filing, fax, and office mail.
- Scanned documents and saved them in the database to keep records of essential organizational information; Collated and organized data entry documents into filing systems for easy access.
- Assist in creating and processing license initials and renewals for asbestos contractors based on the regulations and policy procedures.
- Receive, review, input payments, and prepare reports; evaluate and analyze financial data for accuracy.
- Open and log incoming mail and packages, data process license and notifications applications with documents collected, case notes, and inspection forms in compliance with OSHA regulations.
- Assist all personnel within the department with various types of work, including answering and routing incoming calls.
Temporary PUA Help
State Of New Jersey Department Of Labor
03.2021 - 07.2021
- Assist with the Pandemic Unemployment data entry.
- Completed accurate order entry and data verification.
- Uploaded and submitted verification documents and completed applications.
- Review the information of the public data applications, and processed eligibility and benefits verification and authorization requests.
- Use the Salesforce online system.
Education
Master of Science - Business Administration
University of Phoenix
Online10.2024
Bachelor of Science - Business
University of Phoenix
Online05.2023
Skills
- Proficient in use of various software packages including Microsoft Office, such as Word, Excel, and PowerPoint
- Thrives in very fast-paced and challenging environments; considers myself a highly motivated person while being capable of multitasking under minimum supervision
- Willing openly to apply rules, laws, and regulations including any written guidelines
- Great interpersonal skills, great team player, and flexible
- Data Collection
- Spreadsheet Management
- Administrative Support
- Excellent customer service experience
Timeline
Data Entry Operator 3 - Office of New Americans
State Of New Jersey Department Of Human Services
12.2021 - Current
Temporary PUA Help
State Of New Jersey Department Of Labor
03.2021 - 07.2021
Data Entry Operator 1
State Of New Jersey Department Of Labor
10.2018 - 12.2021
Cashier/Receptionist Coordinator
Route 33 Nissan
09.2017 - 05.2023
Master of Science - Business Administration
University of Phoenix
Bachelor of Science - Business
University of Phoenix
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