Katherine Hernandez
Banking Professional
Augusta,KS
Summary
Seasoned banking professional who demonstrates a positive attitude and readiness to adapt seeks a position with a growing industry leader to offer support and team leadership within business operations. A proactive leader who is well-versed in operations, policies, procedures, and has been recognized for exemplary customer service and team collaboration.
Skills
- Supervision & leadership
- Staff training & development
- Excellent organizational skills
- Customer relationship management
Overview
9
9
years of professional experience
Work History
Operations Officer
Community National Bank & Trust
Augusta, KS
05.2024 - 09.2025
- Managed daily operations, ensuring compliance with banking regulations and policies, as well as bank functionality.
- Trained new staff on operational procedures and customer service standards.
- Worked with Treasury Services on special accounts, such as CDARS, ACH, large wires, and IntraFi accounts.
- Engaged customers in meaningful conversation to effectively determine their needs.
- Conducted daily, monthly, quarterly, and annual audits of deposit operational processes.
- Reviewed financial information such as invoices, accounts payable, and receivable.
- Coordinated with vendors for the procurement of materials and supplies needed for regular operation.
Universal Banker I
Emprise Bank
Augusta, KS
08.2016 - 05.2024
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Obtained loans such as personal, CD secured, HELOC, auto, and RV.
- Advised customers on bank products, services and financial planning options.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Developed relationships with business owners to promote commercial banking services.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Supported the implementation of new systems related to banking operations.
- Met sales goals by promoting bank products and services in customer interactions.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Education
Associate of Applied Science - Restaurant And Culinary Management
Butler County Community College
El Dorado, KS12.2016
High School Diploma -
El Dorado High School
El Dorado, KS05.2007
Timeline
Operations Officer
Community National Bank & Trust
05.2024 - 09.2025
Universal Banker I
Emprise Bank
08.2016 - 05.2024
Associate of Applied Science - Restaurant And Culinary Management
Butler County Community College
High School Diploma -
El Dorado High School
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