Katherine Herrera
Town and Country,MO
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
12
12
years of professional experience
Work History
Executive Support Analyst (Hybrid-Remote)
Accenture
10.2022 - 12.2023
- Reviewed business areas to strengthen analytics, enhance strategic planning and support decision-making processes with solid data
- Provided leadership, direction and strategic planning for business unit operations, labor management, business system demand management and business transformation
- Revised and maintained master calendar for client appointments
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars
- Opened, read and wrote answers to routine letters and correspondence for executives
- Set up meeting and event logistics for senior management and updated calendars
- Researched topics of interest and culled gathered information to produce concise reports
- Managed master calendar for 5 MD's personnel
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Corporate Executive Assistant (Hybrid-Remote)
Avadel Pharmaceuticals (Contract)
01.2022 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Booked airfare, hotel and ground transportation to coordinate office travel
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Edited documents to improve accuracy of language, flow and readability
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Leveraged accounting software to manage expenses and keep track of finances
- Scheduled office meetings and client appointments for staff teams
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
- Set up conference rooms, technology and materials to facilitate meetings
- Screened visitors and issued badges to maintain safety and security
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Executive Assistant (Hybrid-Remote)
BJC Hospital (Contract Role)
02.2021 - 12.2021
- Updated spreadsheets and crafted presentations to support executives and boost team productivity
- Used advanced software to prepare documents, reports and presentations
- Screened calls and emails and responded accordingly to support executive correspondence
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Processed travel expenses and reimbursements for executive team and senior management group
- Organized envelopes, postage and mail correspondence for staff and leadership
- Led staff and vendors in providing high level of service for owner and guests
- Promoted team productivity by keeping supplies organized and well-stocked
- Coordinated events and worked on ad hoc projects
- Handled incoming and outgoing mail, email and faxes.
Executive Assistant
Frias Financial
12.2016 - 12.2020
- Booked flights, hotel accommodations and ground transportation for smooth business travel
- Prepared escrow paperwork, disclosures, and records for all escrow files
- Organized personal and professional calendars with reminders for upcoming meetings and events
- Stayed in consistent communication with buyers, brokers, sellers, Banks, and Lenders to close deals
- Managed household inventory and maintenance schedules
- Managed and maintained Agents database using top producer and constant contacts
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees
- Managed office and personal bills
- Hired receptionist/administrative assistant for the office/trained
- Paid/managed housekeepers in the CEO's home
- Recruited and trained new employees to meet job requirements.
Administrative Assistant
Century 21
02.2014 - 05.2016
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Scheduled showing times for homes that buyers wanted to view
- Completed forms corresponding to real estate and engaged in computer usage
- Updated and added new listings to all advertising including: internet, newspaper, flyers and signs
- Answered multiple phone lines, provided mentor with all messages, replied to all emails and documented new leads in spreadsheet form
- Inputted all listing information into MLS and marketing websites
- Maintained the front desk and reception area in a neat and organized fashion
- Designed and prepared agents with listing presentations for listing appointments with potential clients
- Monitored and maintained deposit payments and closing of escrow schedule.
Receptionist
Vista BMW
03.2012 - 12.2014
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner
- Responsible for receiving payments (cash, checks, and credit card payments) from customers and document the amount received on the repair order and/or counter ticket
- Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution
- Received and distributed faxes in a timely manner.
Education
Diploma -
Lafayette High School
Bachelor of Business Management -
Oklahoma State University
Skills
- Training & Development (ADP Onboarding)
- Microsoft Office (Teams)
- Social media knowledge (Linked)
- Proofreading (Confidential files)
- Calendar Management (Outlook)
- Office Management
- Corporate Events Planning
- DropBox
- Report Analysis
- Presentation Development (Power-Point)
- Expense Reporting (Sap-Concur)
- Spreadsheet Tracking (Excel)
- Sage 50 US Proficiency
- CRM Software
- Microsoft Office 365 (Excel, Power-point, Outlook)
- Medical Records Management (ERM-Secure patients Data)
- Travel arrangements ( Travelperk)
Timeline
Executive Support Analyst (Hybrid-Remote)
Accenture
10.2022 - 12.2023
Corporate Executive Assistant (Hybrid-Remote)
Avadel Pharmaceuticals (Contract)
01.2022 - 12.2022
Executive Assistant (Hybrid-Remote)
BJC Hospital (Contract Role)
02.2021 - 12.2021
Executive Assistant
Frias Financial
12.2016 - 12.2020
Administrative Assistant
Century 21
02.2014 - 05.2016
Receptionist
Vista BMW
03.2012 - 12.2014
Diploma -
Lafayette High School
Bachelor of Business Management -
Oklahoma State University
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