Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Hert

Jenks,Oklahoma

Summary

Articulate Customer Service representative and Cashier ready for a new position where first-rate customer service and cash management skills can be properly utilized. Dedicated to ensuring each customer has a positive and pleasant experience. Amiable and skilled in creating constructive and cooperative working relationships within team setting. Solid team player successfully follows through with team goals and expectations.

Overview

6
6
years of professional experience

Work History

Assistant Childcare Supervisor

Kids World
08.2021 - 12.2021
  • Continually kept abreast of toy and child-related recalls and safety warnings
  • Recommended methods for modifying behavior and encouraging learning experiences
  • Established and enforced modern educational standards to support student needs
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Prioritized and organized tasks to efficiently accomplish service goals.

Prep Dishwasher

The Buttered Biscuit
02.2020 - 11.2020
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items
  • Developed great team spirit with other personnel by pitching in and helping with task completion
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly
  • Maintained assigned areas to keep organized and clean by mopping floor.

Cashier Specialist

Mazzio's Pizza
02.2018 - 10.2018
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Learned roles of other departments to provide coverage and keep store operational.

Customer Service Cashier

Reasors
11.2022 - 05.2023
  • Processed customer orders and accurately handled payment transactions.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Met customer service goals and exceeded customer expectations.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.

Server

Andolini's Pizzeria
11.2022 - Current
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Processed orders and sent to kitchen employees for preparation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Education

High School Diploma -

Har-Ber High School
Springdale, AR
05.2020

Skills

  • Returns and exchanges
  • Approachable
  • Reliable
  • Credit and cash transactions
  • Exceptional customer service
  • Food handling and preparation
  • Computer expertise
  • Planning
  • Time management
  • MS Office
  • Upselling
  • Tableside Service
  • Food Running

Timeline

Customer Service Cashier

Reasors
11.2022 - 05.2023

Server

Andolini's Pizzeria
11.2022 - Current

Assistant Childcare Supervisor

Kids World
08.2021 - 12.2021

Prep Dishwasher

The Buttered Biscuit
02.2020 - 11.2020

Cashier Specialist

Mazzio's Pizza
02.2018 - 10.2018

High School Diploma -

Har-Ber High School

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Katherine Hert