Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Katherine Hicks

San Jose,CA

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

8
8
years of professional experience

Work History

Sr. HR Generalist

PingPong Global Solutions
02.2023 - Current
  • Manage full cycle recruiting efforts for U.S across all lines of business
  • Created recruitment strategies to find best candidates for each opening.
  • Assisted with writing job postings and job descriptions for boards.
  • Manage development, implementation, and improvement of Standard Operating Procedures (SOPs)
  • Created and implemented New Hire Onboarding presentation, BRAVO! Awards program, and employee record keeping
  • Conduct new hire onboarding and orientation (background checks, offer letters, benefit enrollment, etc.)
  • Assist HR Manager in processing payroll
  • Assist HR Manger in developing employee rankings/job leveling
  • Manage all employee off-boarding transactions: prepare any off-boarding related paperwork, conduct exit interviews, severance agreements
  • Manage employee LOA
  • Communicate HR Ops program updates and changes throughout organization
  • Collaborate with international HR team to create global policies and procedures
  • Provide coaching to employees and managers across region on issues of employee relations, compensation, benefits, training, staffing, workforce planning/job re-leveling, performance management and skill assessment
  • Partnered with and helped to determine and execute organizational objectives and strategies that supported culture, company direction and business needs of their organizations, as well as across functions.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Talent Acquisition Sourcer

Cloudera Inc
11.2021 - 11.2022
  • Conduct in-depth screens and assess potential candidates for level of interest, technical skills, qualifications, compensation and convert hard to find passive talent through understanding of business and employee value proposition
  • Manages applicant tracking system via Workday, maintaining accurate candidate documentation
  • Ran recruiting reports via Workday for accurate metric measuring
  • Success in generating high quality, diverse pipeline of candidates through advanced Boolean searches, social networking and database mining
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
  • Sourced candidates for America and LATAM
  • Identify quality candidates for Go to Market/Professional Services and G&A teams
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.

HR Operations Generalist

Cloudera Inc./Hortonworks
10.2018 - 11.2021
  • Manage development, implementation, and improvement of Standard Operating Procedures (SOPs)
  • Project managed RIF from top to bottom
  • Point of contact between HRBP and employee
  • Created process flow for HR to help guide employees who were exiting the company
  • Work closely with Legal department to ensure all severance related tasks were in compliance
  • Managed 3 high school interns
  • Ran orientation, set up access to internal programs, organized schedules, training, daily check-ins
  • Worked with HRIS and Immigration Team to implement new I-9 reverification process in Workday
  • Project managed records retention process
  • Prepare HR documents such as employment contracts, retention letters, severance agreements and new hire guides using Workday
  • Administrative support for all new hire orientations
  • Manage employee LOA
  • Manage all employee off-boarding transactions, prepare any off-boarding related paperwork, conduct exit interviews
  • Communicate HR Ops program updates and changes throughout the organization
  • Collaborate with international HR team to create global policies and procedures
  • Responsible for all company Workday transactions: Audit and process Workday transactions (promotions, RSU grants, data changes, OTP’s, creating Sup Org’s, manager changes, comp changes)
  • Answer employee queries via Spoke
  • Process Verification of Employment requests as well as POC for all I-9 reverifications
  • Complete immigration questionnaires
  • POC for internal employee events, ex) Diwali, Holiday Party, Employee Picnic and many more
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Recruiting Coordinator

Hortonworks
01.2018 - 01.2019
  • Booked travel for all potential candidates
  • Responsible for all onsite coordinating of candidate interviews
  • Reached out to potential candidates for availability
  • Used Greenhouse ATS to schedule all interview dates, times, and locations as well as sending out confirmations to potential candidates
  • Used Greenhouse ATS to post and update job descriptions
  • Scheduling of 50-100 interviews per week
  • Operated and maintained applicant tracking and candidate management systems.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Assisted with writing job postings and job descriptions for boards.
  • Scheduling and calendar management via Microsoft Outlook for VP of Human Resources

Office Manager/Scheduling Coordinator

Owen Plumbing Inc
04.2017 - 01.2019
  • Manage all incoming appointments for technicians through Outlook
  • Manage owners’ calendar and book all appointments with Contractors and vendors on Outlook as well as Google Calendar
  • Responsible for all invoicing, processing payments, and collections on delinquent accounts
  • Run monthly and quarterly audit of membership clients to check that all accounts are current and being charged
  • Process internal expense reports for all technicians to ensure monthly payout
  • Manage AP/AR to ensure invoicing is done monthly
  • Work with vendors in ordering parts needed
  • Creates daily schedules for technicians

Customer Service Representative/Office Manager

Tom Moffett Plumbing
09.2015 - 04.2017
  • Responsible for all invoicing, processing payments, collections of delinquent accounts, and all transactional items on a daily basis
  • In charge of dispatching field technicians- in this maintained accurate notes for technicians to be able to complete the jobs in a timely accurate matter
  • Responsible for scheduling all technicians and vendors
  • Manage all technicians’ schedules through Outlook

Education

AA Degree -

De Anza Community College
Cupertino, CA

Skills

  • Microsoft Office Suite, Oracle Fusion, Taleo, Workday, G Suite, Jira, Concur, Spoke, Slack, LinkedIn Recruiter, Seekout, Greenhouse, Gusto, ADP Workforce Now, Culture Amp
  • Customer Relations
  • Process Update Ideas
  • Process Improvement Recommendations
  • File and Records Management
  • Project Planning
  • Data Analysis Skills
  • Employee Relations
  • HRIS Applications
  • Conflict Resolution Tactics
  • Talent Acquisition
  • Recruitment Planning
  • HRIS Updating
  • Candidate Sourcing
  • Analytical and Critical Thinking
  • Employee Onboarding
  • Employee Performance Reviews
  • Performance Management
  • HR Information Systems
  • Human Resources Services

Timeline

Sr. HR Generalist

PingPong Global Solutions
02.2023 - Current

Talent Acquisition Sourcer

Cloudera Inc
11.2021 - 11.2022

HR Operations Generalist

Cloudera Inc./Hortonworks
10.2018 - 11.2021

Recruiting Coordinator

Hortonworks
01.2018 - 01.2019

Office Manager/Scheduling Coordinator

Owen Plumbing Inc
04.2017 - 01.2019

Customer Service Representative/Office Manager

Tom Moffett Plumbing
09.2015 - 04.2017

AA Degree -

De Anza Community College

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