KATHERINE HICKS
Bushkill,PA
Summary
Results-driven professional with extensive experience in administration across financial, entertainment, real estate, technical, and pharmaceutical sectors. Proven track record in strategic planning, problem-solving, and team development. Skilled in recruiting and training staff to meet organizational goals and enhance customer satisfaction. Committed to fostering a respectful and inclusive workplace culture. Dynamic photographer and administrative lead with extensive experience in business management, budget oversight, and CRM implementation. Committed to delivering exceptional customer service while ensuring seamless project execution and meticulous attention to detail.
Overview
22
22
years of professional experience
Work History
PHOTOGRAPHER/ADMINISTRATIVE LEAD
4Shots Photography
Bushkill, PA
03.2014 - Current
- Oversaw all operations of boutique photography business, ensuring seamless execution of services.
- Planned and executed weddings, corporate events, and lifestyle shoots to meet client expectations.
- Captured high-quality images for diverse projects, enhancing visual storytelling.
- Developed and negotiated service contracts while coordinating multi-state travel logistics.
- Managed budgets, invoicing, and vendor relationships to optimize resource allocation.
- Implemented and managed CRM systems to track leads and automate workflows.
- Collaborated with clients to clarify vision and requirements for tailored results.
BENEFITS SUPPORT SPECIALIST
Willis Towers Watson
Philadelphia, PA
08.2023 - 01.2025
- Delivered high-quality customer service to participants in a fully remote environment
- Built rapport quickly and responded with compassion, accuracy, and professionalism
- Safeguarded confidential information compliance with HIPAA and data privacy laws
- Translated complex benefit terms into simple understandable instructions
- Documented calls and cases thoroughly and professionally
HRIS DOCUMENT SPECIALIST
Schindler Elevator Company
Morristown, NJ
05.2022 - 11.2022
- Developed Standard Operating Procedures for new Payroll Benefit Service Center under HRIS leadership.
- Led project documentation and standardized processes across remote Human Resources teams.
- Coordinated daily team syncs and managed calendar and task assignments.
CONSUMER EDUCATION SPECIALIST
Child & Family Resources
Mount Arlington, PA
01.2019 - 03.2020
- Updated state-compliant program materials, event planning and web content
- Managed marketing and education outreach using Canva, Adobe Photoshop, and Publisher
- Served as project lead on integration of new internal systems
ADMINISTRATOR
Pfizer - Townsend and Associates
Morris Plains, NJ
12.2011 - 12.2012
- Calendar maintenance, tracking maintain and oversee the ordering of office supplies, track office supply expenses, and other various office administration duties
- Manage the reception to ensure effective telephone and mail communications both internally and externally to maintain professional image.
- Oversee maintenance and service/repair of office equipment; point of contact for facilities management and vendors; oversee and negotiate maintenance, equipment and facilities contracts
- Process new hire on-boarding, setup, workstations and liaise with building management and disseminate appropriate information pertaining to building policies or changes to personnel.
- Conduct research and plan for on-site/off-site staff outings and celebrations
- Provide support for information technology relationships
EXECUTIVE ADMINISTRATIVE ASSISTANT
ICAP North America
Parsippany, NJ
02.2005 - 08.2007
- Provided administrative support to CTO with senior level direct reports with some support to their employees.
- Planned and coordinated meetings, conferences and events for corporate executives and clients including: negotiating contracts with vendors, coordinating travel, booking hotel rooms, scheduling conference rooms, ordering equipment, selecting food, preparing agendas, creating handouts and other materials.
- Maintained supervisor's calendars and address books using Outlook.
- Responsible for schedules and all meeting request.
- Coordinated all aspects of travel arrangements for senior level executives.
- Prepared monthly expense reports and processing department invoices.
- Created and distributed organizational charts.
EXECUTIVE ADMINISTRATIVE ASSISTANT
Zurich North America
New York, NY
10.2003 - 02.2005
- Provided administrative support for two senior vice presidents and one senior director, with focus on managing heavy executive travel and calendar schedules.
- Represented and resolved issues on behalf of executive management, screened calls and visitors.
- Interfaced with customers and associates, providing regular updates to executives, customers, and office staff as necessary.
- Approved requisitions for all new hires and personnel changes for claims department.
- Prepared presentation materials and assisted with presentation arrangements.
Education
Administrative Assistant Diploma -
Betty Owen Business School
New YorkNew York
Some College (No Degree) -
Northampton Community College
Bethlehem, PASome College (No Degree) - Marketing Management
DeSales University
Center Valley, PASkills
- Business management
- Contract negotiation
- Event planning
- CRM implementation
- Budget oversight
- Customer service
- Website management
- Calendar management
- Travel coordination
- Administrative support
Timeline
BENEFITS SUPPORT SPECIALIST
Willis Towers Watson
08.2023 - 01.2025
HRIS DOCUMENT SPECIALIST
Schindler Elevator Company
05.2022 - 11.2022
CONSUMER EDUCATION SPECIALIST
Child & Family Resources
01.2019 - 03.2020
PHOTOGRAPHER/ADMINISTRATIVE LEAD
4Shots Photography
03.2014 - Current
ADMINISTRATOR
Pfizer - Townsend and Associates
12.2011 - 12.2012
EXECUTIVE ADMINISTRATIVE ASSISTANT
ICAP North America
02.2005 - 08.2007
EXECUTIVE ADMINISTRATIVE ASSISTANT
Zurich North America
10.2003 - 02.2005
Administrative Assistant Diploma -
Betty Owen Business School
Some College (No Degree) -
Northampton Community College
Some College (No Degree) - Marketing Management
DeSales University