Summary
Overview
Work History
Education
Skills
Employee of the month
Interests
Timeline
SalesAssociate

Katherine Hidalgo

San Antonio,United States

Summary

Working as a sales associate for over 7 years with a track record of enhancing customer satisfaction and boosting store performance at H&M. Skilled in visual merchandising and exceptional customer service, adept at problem-solving and improving sales through strategic display adjustments. Demonstrated ability to manage time effectively, ensuring both operational efficiency and a positive shopping experience. Knowledgeable in product placement and merchandising, extensive experience in inventory management and shipment processing through mt experience working for Zara and H&M and other companies.

Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in visual merchandiser and sales associate to the best of my abilities.

Overview

9
9
years of professional experience

Work History

Sales Associate

Zara Inditex
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Adam & Eve
01.2022 - 07.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Visual Merchandiser

H&M Hennes & Mauritz
07.2020 - 02.2022
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.

Sales Associate

H&M Hennes & Mauritz
02.2017 - 02.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Cashier

Allen Tharp
11.2015 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

John F. Kennedy High School
San Antonio, TX
06-2015

Skills

  • Exceptional customer service
  • Time management
  • Problem-solving skills
  • Cash handling
  • Stocking and receiving
  • Store opening and closing
  • Product knowledge
  • Visual merchandising
  • Window displays
  • Brand marketing
  • Fashion trend awareness

Employee of the month

I was voted anonymously amongst team members to be employee of the month.

Interests

  • Fashion
  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Personal Development and Self-Improvement

Timeline

Sales Associate

Zara Inditex
08.2023 - Current

Sales Associate

Adam & Eve
01.2022 - 07.2022

Visual Merchandiser

H&M Hennes & Mauritz
07.2020 - 02.2022

Sales Associate

H&M Hennes & Mauritz
02.2017 - 02.2022

Cashier

Allen Tharp
11.2015 - 09.2016

High School Diploma -

John F. Kennedy High School

Similar Profiles

CREATE PROFILE
Katherine Hidalgo